TORTUE Hamburg | Hotel in Hamburg

| 9.3 (1903 Reviews) |   Pet Friendly  7 Bathrooms  16 Guests
Neustadt Hotel | TORTUE Hamburg

Hotel in Neustadt, Hamburg

This boutique hotel is directly located in Hamburg city center, a 1-minute walk from the Neuer Wall shopping street and a 5-minute walk from the Jungfernsteig. The TORTUE Hamburg features 5 bars and 3 restaurants. Free WiFi is provided throughout the property. The TORTUE Hamburg was designed by Stephen Williams and Kate Hume. The individually styled rooms and suites offer scenic views of the different courtyards. All rooms at the TORTUE Hamburg offer a living room including a couch, a carpet or parquet, an extra-long box spring bed, a desk and a wardrobe, as well as sufficient storage space. The bright marble bathrooms with a walk-in shower or bathtub are equipped with high-quality in-house cosmetic products. With such a central location, the TORTUE Hamburg allows direct access to some of Hamburg’s main landmarks. The Gänsemarkt, St. Michaelis Church and the Inner Alster Lake are all within a 10-minute walk while the Mönckebergstraße shopping street is an 11-minute walk away. The nearest airport is Hamburg Airport, 5.6 mi from the property.

TORTUE Hamburg is located in Hamburg.

This 126 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Internet, Kitchen, Wheelchair Accessible, and several others. This is a 5 star rated property and has over 1903 reviews with the average score of 9.3 . Coming to Hamburg and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 126 Bedrooms Hotel if you want to learn more about this Hotala place in Hamburg. These details are authentic, as they are provided by our partner, booking.com.

This TORTUE Hamburg in Hamburg is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “TORTUE Hamburg”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Stadthausbrücke 10, Hamburg, 20355, Germany

Amenities

Air Conditioner
Parking
Pet Friendly
Designated Smoking Area
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Breakfast
  • Snack bar
  • Coffee house on site
  • Special diet meals (on request)
  • Restaurant
  • Bar
  • Wine/Champagne
  • Breakfast in the room
Parking
  • Parking
  • Parking garage
Accessibility
  • Lowered sink
  • Toilet with grab rails
  • Wheelchair accessible
  • Raised toilet
  • Bathroom emergency cord
General
  • Air conditioning
  • Safe
  • Hypoallergenic room available
  • Non-smoking rooms
  • Wifi in all areas
  • Heating
  • Designated smoking area
  • Facilities for disabled guests
  • Pet friendly
  • Elevator
  • Family rooms
Guest Services
  • Concierge
  • Valet parking
  • 24-hour front desk
  • Dry cleaning
  • Baggage storage
  • Express check-in/out
  • Meeting/Banquet facilities
  • Room service
  • Daily housekeeping
  • Laundry
  • Babysitting/Child services
  • Ironing service
  • Invoice provided
Internet
  • Internet
  • Free Wifi
  • Wifi
Outdoors
  • Terrace
Security/Safety
  • CCTV in common areas
  • Security alarm
  • Key card access
  • Fire extinguishers
  • Smoke alarms
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Property cleaned by professional cleaning companies
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Process in place to check health of guests
  • Face masks for guests available
  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed
  • Mobile app for room service
  • Cashless payment available

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Child Policy
Children aged 15 years and above are considered adults at this property.
Pet Policy
Pets are allowed and charges may apply.
Please note that it is recommended to book a table in the restaurant in advance. contact details can be found on the booking confirmation.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
8.34
Location:
9.69
Staff:
9.33
Facilities:
9.37
Comfort:
9.65
Cleanliness:
9.58
Valentin
May 5, 2025 07:00:00 AM
Review Score:   6
Germany
Reviewer Type: Couple
Travel Purpose: leisure
Positive: - Most of the staff were very pleasant & polite - size of the bathtub - firmness of the mattress and couch - breakfast - rooftop garden
Negative: - some of the staff weren't that polite - several issues settling the bill, aka being billed too much and credit cards not being accepted due to issues with the hotel's processing system - room had several issues: too hot (blankets & temperature even with ac), bathtub stained, walls had dark markings, noise through closed windows very noticeable) - pastries in the brasserie were dry and stale
Summary: Not really worth the money
See All Reviews

Room Arrangement

Room Info Facilities
Double Room "Petite"
Room Type: Double
Room Size: 21 m2
1 King bed(s) Bed

Food & Drink

Bottle of water, Minibar, Tea/Coffee maker

Bathroom

Free toiletries, Bathrobe, Hairdryer, Private bathroom, Toilet, Shower, Shampoo, Body soap, Slippers, Towels

General

Air conditioning, Smoke Alarm, Safe, Heating, Trash cans, Key card access

Media & Technology

TV, Telephone, Flat-screen TV

Living Area

Desk

Bedroom

Extra long beds (> 6.5 ft), Wardrobe or closet, Linens

Kitchen

Electric kettle, Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed
Double Room "Classique"
Room Type: Double
Room Size: 25 m2
1 King bed(s) Bed
Double Room "Classique"

Food & Drink

Bottle of water, Minibar, Tea/Coffee maker

Bathroom

Free toiletries, Bathrobe, Bathtub, Hairdryer, Bathtub or shower, Private bathroom, Toilet, Shower, Shampoo, Body soap, Slippers, Towels

General

Air conditioning, Smoke Alarm, Safe, Heating, Trash cans, Key card access

Media & Technology

TV, Telephone, Flat-screen TV

Living Area

Desk

Bedroom

Extra long beds (> 6.5 ft), Wardrobe or closet, Linens

Kitchen

Electric kettle, Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed
Double Room "Grande"
Room Type: Double
Room Size: 30 m2
1 King bed(s) Bed
Double Room "Grande"

Food & Drink

Bottle of water, Minibar, Tea/Coffee maker

Bathroom

Free toiletries, Bathrobe, Bathtub, Hairdryer, Bathtub or shower, Private bathroom, Toilet, Shower, Shampoo, Body soap, Slippers, Towels

General

Air conditioning, Smoke Alarm, Safe, Heating, Trash cans, Key card access

Media & Technology

TV, Telephone, Flat-screen TV

Living Area

Desk

Bedroom

Childrens' cribs, Extra long beds (> 6.5 ft), Wardrobe or closet, Linens

Kitchen

Electric kettle, Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed
Petite Suite
Room Type: Suite
Room Size: 40 m2
1 King bed(s) Bed

Food & Drink

Bottle of water, Minibar, Tea/Coffee maker

Bathroom

Free toiletries, Bathrobe, Bathtub, Hairdryer, Bathtub or shower, Private bathroom, Toilet, Shower, Shampoo, Body soap, Slippers, Towels

General

Air conditioning, Smoke Alarm, Safe, Heating, Trash cans, Key card access

Media & Technology

TV, Telephone, Flat-screen TV

Living Area

Sofa, Sitting area, Desk

Bedroom

Childrens' cribs, Extra long beds (> 6.5 ft), Wardrobe or closet, Linens

Kitchen

Electric kettle, Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed
L'Appartement
Room Type: Apartment
Room Size: 60 m2
1 King bed(s) Bed
L'Appartement

Food & Drink

Bottle of water, Minibar, Tea/Coffee maker

Bathroom

Free toiletries, Bathrobe, Bathtub, Hairdryer, Bathtub or shower, Private bathroom, Toilet, Shower, Guest bathroom, Shampoo, Body soap, Slippers, Towels

General

Air conditioning, Smoke Alarm, Safe, Heating, Trash cans, Key card access

Media & Technology

TV, Telephone, Flat-screen TV

Kitchen

Kitchenware, Dining table, Electric kettle, Stovetop, Coffee machine, Refrigerator, Dishwasher, Kitchenette

Living Area

Dining area, Sofa, Sitting area, Desk

Bedroom

Childrens' cribs, Extra long beds (> 6.5 ft), Wardrobe or closet, Linens

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed
Double Room "Classique Balcon"
Room Type: Double
Room Size: 25 m2
1 King bed(s) Bed
Double Room "Classique Balcon"

Food & Drink

Bottle of water, Minibar, Tea/Coffee maker

Bathroom

Free toiletries, Bathrobe, Hairdryer, Private bathroom, Toilet, Shower, Shampoo, Body soap, Slippers, Towels

General

Air conditioning, Smoke Alarm, Safe, Heating, Trash cans, Key card access

Media & Technology

TV, Telephone, Flat-screen TV

Outdoors

Balcony

Living Area

Desk

Bedroom

Extra long beds (> 6.5 ft), Wardrobe or closet, Linens

Kitchen

Electric kettle, Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed

View

Inner courtyard view
Double Room "Grande Balcon"
Room Type: Double
Room Size: 30 m2
1 King bed(s) Bed
Double Room "Grande Balcon"

Food & Drink

Bottle of water, Minibar, Tea/Coffee maker

Bathroom

Free toiletries, Bathrobe, Hairdryer, Private bathroom, Toilet, Shower, Shampoo, Body soap, Slippers, Towels

General

Air conditioning, Smoke Alarm, Safe, Heating, Trash cans, Key card access

Media & Technology

TV, Telephone, Flat-screen TV

Outdoors

Balcony

Living Area

Desk

Bedroom

Childrens' cribs, Extra long beds (> 6.5 ft), Wardrobe or closet, Linens

Kitchen

Electric kettle, Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed

View

Inner courtyard view

FAQ's

Is this TORTUE Hamburg pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at TORTUE Hamburg?

Check-in time for TORTUE Hamburg starts counting from 4:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the TORTUE Hamburg have a swimming pool?

No, this TORTUE Hamburg does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in TORTUE Hamburg?

Best-rates for the TORTUE Hamburg starts from $234 per night with includes Bar, Child Friendly, Laundry, Parking, Designated Smoking Area, Business Services, Toiletries, Guest Services, Breakfast, Air Conditioner, Fireplace/Heating, Restaurant, Entertainment, Pet Friendly, Balcony/Terrace, Accessibility, Internet, Kitchen, Wheelchair Accessible, Security/Safety with all other facilities. Hotala matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is TORTUE Hamburg a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the TORTUE Hamburg wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the TORTUE Hamburg is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the TORTUE Hamburg?

Based on the information reported by the owner or manager, the TORTUE Hamburg indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for TORTUE Hamburg?

Based on the information reported by the owner or manager, details for the cancellation policy for the TORTUE Hamburg are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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US $234
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