Frequently Asked Questions

Hotala launched in late 2021 with the goal to connect travelers with the very best destinations around the world. Hotala is an operating brand of Canadian-based UpNext Group. Since formation, we have helped connect millions of travelers to hotels, resorts, vacation rentals, condos, cottages, cabins and more all around the world. Hotala lists inventory of hotels, resorts, and rentals as provided by our partners (or direct from owners) and we refer traffic to their websites. At this time, we do not provide direct booking capabilities on our website, but rather elect to refer the traveler back to our partner or travel supplier to complete the trusted transaction. We want to make it easier for travelers to find the perfect place to stay, compare prices across websites, and help create a lasting travel memory.

To make changes to your reservation, please visit the partner’s website with whom you booked. As an affiliate provider, we consolidate multiple travel sites in one easy search; however, we cannot access your reservation information. Please check your email for reservation details to see the partner with whom you have booked. At this time, no bookings are made directly via our website, so we are unable to help you modify, cancel, or change a reservation.

We have listed the properties from our partners, including many online travel agents (OTAs) and direct via channel managers who distribute their inventory onto sites like ours, and the entire UpNext Group network. It is likely that you had agreed for the added distribution when you signed up with their services. We refer all our visitors to our partners or direct to our property owner’s sites and do not take bookings on our site directly. Our job is to help them promote their inventory and sell more travel and ensure that fewer nights go un-booked, regardless if the reservation is made at a hotel, resort, or rental. There is no additional cost to listing on our network.

If your hotel, resort or rental property has been removed from a supplier’s website, it is possible that we still have cached the listing or are in the process of having it be removed from our website. In time, it will also be unpublished from our network of sites. If you would like to remove it faster, please contact us and we will see if we can help.

The listings on our website are provided to us by our partners and OTA travel supply relationships. If you are listed with one of our partners, you may see your hotel, resort, or rental listed on our site which provides additional exposure for your inventory. There is no cost at present to list on Hotala.

If you still wish to remove your inventory, you may want to contact the customer service of the listing partner(s) where your property was listed and request removal from any affiliate or channel distribution. However, if you wish to remove your property from our site alone, you can send us a link to your property from our website at support@hotala.com.

Hotala currently lists hotel, resort, and rental inventory from our partners and a select network of online travel sellers. We are introducing functionality that will allow direct listings via select channel managers, bringing even more properties onto our network. To learn more about a direct relationship with Hotala and the complete UpNext Group network, please click here to learn more about Adding a Listing. We will be updating this page as we start accepting more direct listings.

Each property listed on our website has a detailed listing. These listings often include photos, amenities, property policies, and more. This information has been received from our partners, direct from the property manager/owner themselves, or from information we have managed to find online about the property from multiple sources. This has also included information we may have extracted from analysing the images of the photos, the neighborhood in which the property is located, or similar properties in the same complex. However, Hotala is not responsible or liable for the accuracy of these results. While we attempt to be as accurate as possible, should you have a specific question or concern, we encourage you to contact the property owner directly via the website to which we refer you to.

We strive to show accurate pricing for any hotel, resort, or rental based on the lowest nightly rate we have been able to find for a property. For the most accurate pricing, please input your date range and search for the property. You will be referred over to the partner or the property owner’s own website to confirm the specific pricing. We are working on functionality to find you the best price across multiple websites for the property you are interested in. Stay tuned as we refine this feature.

Hotala was launched in late 2021 building off more than 7 years of online travel experience on behalf of its parent company, UpNext Group, and a large network of sister websites. UpNext Group helps travelers find the perfect place to stay, easily comparing rentals, condos, hotels, RVs, boats, activities, and resorts across an ever-growing network of niche travel brands and websites. Hotala operates in multiple countries and languages.

Hotala relies on the eco-score created by One Degree Left, a sister-company operated by parent company UpNext Group. This score looks at a number of factors to help score all properties based on a variety of sustainability factors. We believe that we can help elevate properties that have good environmental and sustainability practices. If we identify a property that has good practices, we will rank that property higher in our search results than other properties. By ranking these properties higher, hopefully they will be booked with greater frequency and nudge behavior by a small factor… by ‘one degree’ if you will. While it is not perfect, it is part of our commitment to driving more sustainable travel.

We believe life is better when you venture out and explore the world. You meet other people, you connect with family and friends, you do more business, and you have new experiences. In short, travel creates memories. Travel brings people closer together and fosters better understanding of each other and ourselves.

We launched Hotala to be a more global brand that is more inclusive to all travel experiences. While a lot of the company’s past efforts were focused on the English-speaking short term rental market, the world is much larger than this. While we believe that staying in a short term rental encourages people to have a more authentic travel experience in the communities, homes, and places of others, we would not be able to share this with many if we didn’t have a brand that spoke to a more diverse audience.

Hotala, which means ‘hotel’ in the Kannada language, is more than just hotels. Hotala recognizes that a traveler may want to stay in a hotel, resort, or rental and we will do our best to match up their intent with the best place to stay at the right moment. We focus on trying to find the hottest deals in the hottest destinations.This includes last minute deals on hotels and accommodations from direct suppliers and partners. At Hotala, we recognize that if our goal is to make it easier for people to travel and create memories, we need to ensure we have something that appeals to every traveler’s needs — wherever they are in their travel journey, meeting their needs and budgets at every turn.

Hotala is destined to become a marketplace for international accommodations, connecting those who need a place to stay with the best suited accommodation that meets the needs of the traveler. This includes hotels, resorts, RVs, boats, vacation rentals, or other alternative accommodation options. As we bring about efficiencies into the travel ecosystem, we believe that a lot of the technologies we create on one brand, can be used on the Hotala platform as well, appealing to an international audience of travelers.

The entire travel accommodations market is an $800B market (as measured pre-pandemic), much larger than just short-term rentals. Yet so much of this market is tied up in inefficiencies and fees. If we can improve the efficiency of this market, this will leave more money in the hands of the traveler, allowing more people to travel and travel more. You can read more about our core values for UpNext Group here. We also look forward to showing you what we are creating in the months and years ahead. Stay tuned.

If you are experiencing any technical issues with our site, please contact us at
support@hotala.com.