Sandos Playacar All Inclusive | Resort in Playa del Carmen

| 7.6 (1377 Reviews) |  1 Bathroom
Playacar Zona Hotelera Resort | Sandos Playacar All Inclusive

Experience Sandos Playacar All Inclusive: Your Ultimate Resort Getaway in Playa del Carmen

Discover the perfect family-friendly beach retreat at Sandos Playacar All Inclusive, where you can unwind under the sun and indulge in luxurious amenities. This remarkable resort features 8 outdoor pools, allowing guests to enjoy refreshing swims while being just a stone's throw away from the renowned Playacar Golf Club.

Your stay includes access to 819 spacious accommodations equipped with complimentary minibar items and laptop-compatible safes. Each room opens up to a private balcony or patio, creating an ideal setting for relaxation. You will find 32-inch plasma televisions with satellite channels and well-appointed bathrooms featuring bathrobes, complimentary toiletries, and hair dryers.

Stay connected with complimentary wireless Internet access throughout the property. For those traveling for business, the rooms are also designed with desks and phones for your convenience. To enhance your experience, enjoy free bottled water and coffee/tea makers, with daily housekeeping services ensuring your space remains pristine.

At Sandos Playacar All Inclusive, adventure meets leisure with complimentary bicycles available for use, along with a fantastic on-site water park boasting thrilling waterslides. The resort's 8 outdoor swimming pools, including a dedicated children's pool, provide endless fun for all ages. Additional recreational amenities feature a hot tub, sauna, and a well-equipped fitness center.

The following recreational activities are offered either on-site or nearby, and fees may apply. Dive into an unforgettable experience that combines relaxation and excitement during your stay in Playa del Carmen.

Where to Stay in Playa del Carmen: A Vibrant Coastal Retreat

Located along the stunning Caribbean coastline, Playa del Carmen is a vibrant city that perfectly blends natural beauty with cultural richness. Known for its pristine beaches and bustling Fifth Avenue shopping district, this destination offers something for everyone—from lively nightlife to family-friendly activities. The unique Xcaret Park, an eco-archaeological park featuring underground rivers and native wildlife, showcases the region's commitment to preserving its natural treasures while inviting visitors to experience the area's heritage.

When you stay at Sandos Playacar All Inclusive, you'll find yourself just a stone's throw away from a wealth of exciting attractions. Spend your days lounging on the beautiful beach or enjoying one of the eight outdoor pools, including a dedicated children's pool and a thrilling water park featuring waterslides. For golf enthusiasts, the nearby Playacar Golf Club offers a challenging course set against lush landscapes. Indulge in relaxation at the full-service spa, or savor culinary delights at one of the nine on-site restaurants. With complimentary bicycles available, you can easily explore the charming neighborhoods of Playa del Carmen and discover all the area has to offer.

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Paseo Xaman-Ha, Playa del Carmen, 77710, Mexico

Amenities

Air Conditioner
Parking
Other
Pool
Designated Smoking Area
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Accessibility
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: 11:30 pm early check-in subject to availability late check-in subject to availability minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Airport shuttle fee: mxn 2100 per person (one way) airport shuttle fee per child: mxn 880.00 (one-way), (from 1 to 17 years old) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a carbon monoxide detector, a smoke detector, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Joseph E
Jul 28, 2025 11:38:55 AM
Review Score:   6
Summary: Pros: I stayed in the Platinum Tower, and I will adamantly say the rooms are well appointed, extremely comfortable, and well stocked. The food is tasty if unremarkable at the quick-service places, but, difficulties getting a reservation aside, the restaurants were fantastic, especially the steakhouses. The pools and the beach are beautiful, well maintained, and not too crowded. Cons: The main issue I had with Sandos was the spa. I experienced an uncomfortable upsell in the midst of a massage. Seriously, she spent the first 20 minutes trying to get me to upgrade to the next tier, which ate into the time I had paid for, and then hovered while I was given a written feedback form. When I didn't write anything, she immediately made some comments about me in Spanish. I speak some Spanish, so I got the jist of what was being said, and it wasn't good. Also, the layout is a bit funky (the childrens' pools are closest to the adults-only section), they are a little lax with the "adults only" label in certain sections, the distances are very far here, and the trolley service is erratic at best. It was a 16 minute walk from reception to the Platinum Tower - I could handle it, but someone with mobility issues would have a very hard time. The trolley issue leads into the final con - the staff here kind of pale in comparison to other resorts I've visited/stayed at in the area. They're surlier here, and push the upsell at every opportunity, which I don't appreciate at an all-inclusive.
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FAQ's

Is this Sandos Playacar All Inclusive pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Sandos Playacar All Inclusive have a swimming pool?

Yes, this Sandos Playacar All Inclusive has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Sandos Playacar All Inclusive?

Best-rates for the Sandos Playacar All Inclusive starts from $283 per night with includes Air Conditioner, View, Toiletries, Child Friendly, Laundry, Pool, Wheelchair Accessible, Business Services, Sports/Activities, Restaurant, Other, Designated Smoking Area, Balcony/Terrace, Accessibility, Bedding/Linens, Wellness Facilities, Bar, Guest Services, Parking, Ocean View, Spa, Hot Tub, Internet, Kitchen with all other facilities. Hotala matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Sandos Playacar All Inclusive a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Sandos Playacar All Inclusive wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Sandos Playacar All Inclusive is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Sandos Playacar All Inclusive?

Based on the information reported by the owner or manager, the Sandos Playacar All Inclusive indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Sandos Playacar All Inclusive?

Based on the information reported by the owner or manager, details for the cancellation policy for the Sandos Playacar All Inclusive are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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