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Palmaïa-The House of AïA: All Inclusive Wellness Resort | Resort in Playa del Carmen

| 9.8 (532 Reviews) |  1 Bathroom
Playacar Zona Hotelera Resort | Palmaïa-The House of AïA: All Inclusive Wellness Resort

Experience Palmaïa-The House of AïA: All Inclusive Wellness Resort in Playa del Carmen

Welcome to Palmaïa-The House of AïA: All Inclusive Wellness Resort, where luxury meets tranquility on the beautiful shores of Playa del Carmen. Here, you can soak up the sun at the beach or unwind at the full-service spa that guarantees ultimate relaxation.

Dining is a pleasure with your choice from four exquisite restaurants, ensuring that every meal is a culinary delight. For your convenience, housekeeping services are available upon request.

This resort boasts 234 well-appointed accommodations, each featuring complimentary minibar items and laptop-compatible safes. Enjoy the fresh air and stunning views from your furnished balcony or patio, while relaxing in spacious sitting areas. Sleep soundly on premium bedding and choose from an extensive pillow menu. Each room includes a 50-inch Smart television offering a variety of digital channels, and bathrooms are equipped with luxurious bathrobes, slippers, designer toiletries, and complimentary essentials.

Stay connected with complimentary wireless Internet access throughout your stay. Business travelers will appreciate amenities such as phones for complimentary local and international calls (some restrictions may apply). Your room also features espresso makers and free bottled water. Should you require fresh towels or bed linens, these can be requested at any time, along with a nightly turndown service provided daily by our attentive staff.

Enhancing your experience, the resort includes a state-of-the-art health club and complimentary bicycles for exploring the scenic surroundings. With six outdoor swimming pools and a 24-hour fitness center, you'll find plenty of opportunities to stay active. Recreational activities are available both on-site and nearby, with some activities subject to additional fees.

Where to Stay in Playa del Carmen: An Enchanting Coastal Escape

Welcome to Playa del Carmen, a vibrant destination on the Caribbean coast of Mexico's Quintana Roo region, renowned for its stunning beaches and lively atmosphere. This coastal gem combines natural beauty with cultural richness, featuring fifth avenue shopping, unique art galleries, and bustling markets. With its diverse culinary scene and world-class nightlife, you’ll find everything you desire just steps away from your accommodations. When considering where to stay in Playa del Carmen, the luxurious Palmaïa-The House of AïA: All Inclusive Wellness Resort stands out for its commitment to wellness and relaxation, boasting six outdoor pools and a full-service spa to rejuvenate both body and mind.

While enjoying the serene surroundings of Palmaïa, indulge in nearby adventures that showcase the best of Playa del Carmen. Spend time on the pristine beach or explore the fascinating underwater world through snorkeling and diving excursions. The resort's complimentary bicycles make it easy to venture into the heart of the city, where local attractions await, including cenotes and Mayan ruins. After thrilling daytime escapades, savor exquisite dining options at one of the resort’s four restaurants, followed by an evening stroll along the shoreline. With its perfect blend of relaxation and exploration, Palmaïa serves as an ideal base for your getaway in this enchanting part of Mexico.

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Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, 77710, Mexico

Amenities

Air Conditioner
Parking
Pool
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Shampoo
  • Toothbrush and toothpaste (on request)
  • Toilet paper
  • Towels
  • Designer toiletries
  • Hair dryer
  • Bathrobes
  • Soap
Bedroom
  • Ceiling fan
  • Blackout drapes/curtains
  • Pillow menu
  • Premium bedding
  • Bed sheets
  • Air conditioning (climate-controlled)
  • Turndown service
  • Window screens
  • Laptop-compatible safe
  • Free international calls
  • Separate sitting area
  • Slippers
  • Free local calls
  • Eco-friendly cleaning products provided
  • Phone
  • Iron/ironing board
  • Energy-saving switches
Breakfast
  • 2 swim-up bars, 3 bars/lounges and 1 beach bar
  • 4 restaurants and 1 coffee shop/cafe
  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free minibar
  • Free bottled water
Parking
  • Free self parking on site
  • Limited onsite parking
Accessibility
  • Elevator
  • Smooth flooring in room
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
Activities
  • Theme parks
  • Outlet shopping
  • Designer stores
  • Free beach club
  • Full-service spa
  • 24-hour fitness center
  • Free bicycle rentals
  • Yoga classes
  • Paddleboards on site
  • Beach yoga
  • 6 outdoor pools
  • Children's pool
Entertainment
  • Digital channels
  • 50-inch Smart TV
General
  • Elevator
  • Front-desk safe
  • Banquet hall
  • ATM/banking services
  • English
  • Spanish
  • Vegetarian dining options
  • Vegan dining options
  • Smoke-free property
  • Beach towels
  • At least 80% organic food
  • Locally-owned & organized tours & activities
  • At least 80% of food locally-sourced
Guest Services
  • Children's club
  • Snack bar/deli
  • Baby bath
  • In-room child care (surcharge)
  • Supervised childcare (surcharge)
  • Art supplies
  • 6 outdoor pools
  • Children's pool
  • Turndown service
  • Tour/ticket assistance
  • Porter/bellhop
  • Multilingual staff
  • Change of towels (on request)
  • Luggage storage
  • Concierge services
  • Hair salon
  • Dry cleaning service
  • Daily housekeeping
  • Change of bedsheets (on request)
  • 24-hour front desk
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Beach umbrellas
  • Outdoor entertainment area
  • Free beach cabanas
  • Pool sun loungers
  • Free pool cabanas
  • Beachfront location
  • Outdoor furniture
  • Pool umbrellas
  • Beach loungers
  • Terrace
  • Furnished balcony or patio
Spa
  • Massage - on the beach
  • Facials
  • Massage - deep-tissue
  • Body treatments
  • Body wraps
  • Massage - hot stone
  • Body scrubs
  • 5 treatment rooms
  • Massage/treatment rooms
  • Spa open daily
  • Manicures and pedicures
  • Detox wraps
  • Ayurvedic treatments
  • Aromatherapy
  • Hydrotherapy

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime early check-in is available for a fee early check-in subject to availability minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)
Cashless transactions are available children under 4 years old are not permitted. extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests must contact this property in advance to reserve high chair please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Juan
Jul 9, 2025 07:38:47 AM
Review Score:   10
Summary: One of the best, rejuvenating, and amazing solo trips I have ever taken. The property itself is a great combination of luxury and comfort. It feels like you have been transported into this magical jungle beach ! There is plenty of activity’s to do throughout the day, for those who want to be more active and do more classes. Or you can just lounge by the beach or venture through the amazing property and have no plans . The food was amazing! Every meal was thought out, with also great mocktails or cocktails. Then the staff! This is probably what will make you want to never leave . They are the best! They make you feel so comfortable, and genuinely want to make your stay there great. I can keep going on about this place, but it’s amazing. Also, while I was there I met people who had been there 3 times plus, which is always a great sign. You will have the best time, no matter what type of trip your looking for here!!
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Room Arrangement

Room Info Facilities
Queen Suite Ocean View
Room Size: 534 square feet m2
2 Queen Beds
Queen Suite Ocean View

General

Number of living rooms 0, Square feet - 534, Number of bedrooms - 1, Sea view, Shower only, Room and bed type depend on availability check-in, Location - top floor, Number of bathrooms - 1, Private bathroom, Square meters - 50, Ping - 15, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
Family King Suite Ocean View
Room Size: 534 square feet m2
2 King Bed and Large Twin Bunk Bed
Family King Suite Ocean View

General

Number of living rooms 0, Square feet - 534, Number of bedrooms - 1, Sea view, Shower only, Room and bed type depend on availability check-in, Location - top floor, Number of bathrooms - 1, Travel crib, Private bathroom, Square meters - 50, No rollaway/extra beds, Ping - 15, Rainfall showerhead, Bed count maximum 3, Bed count minimum 3
Family King Suite
Room Size: 534 square feet m2
2 King Bed and Large Twin Bunk Bed
Family King Suite

General

Number of living rooms 0, Square feet - 534, Number of bedrooms - 1, Shower only, Room and bed type depend on availability check-in, Number of bathrooms - 1, Travel crib, Private bathroom, Location - ground floor, Square meters - 50, No rollaway/extra beds, Ping - 15, Garden view, Rainfall showerhead, Bed count maximum 3, Bed count minimum 3
Family Master Suite
Room Size: 710 square feet m2
2 King Bed and Twin Bunk Bed
Family Master Suite

General

Private hot tub, Number of living rooms 0, Square feet - 710, Number of bedrooms - 2, Room and bed type depend on availability check-in, Square meters - 66.1, Number of bathrooms - 2, Ping - 20, Private hot tub (indoor), Travel crib, Private bathroom, Location - ground floor, Deep soaking bathtub, Separate bathtub and shower, Garden view, Rainfall showerhead, Bed count maximum 3, Bed count minimum 3
Queen Suite
Room Size: 534 square feet m2
2 Queen Beds
Queen Suite

General

Number of living rooms 0, Square feet - 534, Number of bedrooms - 1, Shower only, Room and bed type depend on availability check-in, Number of bathrooms - 1, Private bathroom, Location - ground floor, Square meters - 50, Ping - 15, Garden view, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
Family Master Suite Ocean View
Room Size: 712 square feet m2
2 King Bed and Twin Bunk Bed
Family Master Suite Ocean View

General

Square feet - 712, Private hot tub, Number of living rooms 0, Number of bedrooms - 2, Sea view, Room and bed type depend on availability check-in, Location - top floor, Number of bathrooms - 2, Ping - 20, Square meters - 66, Private hot tub (indoor), Travel crib, Private bathroom, Deep soaking bathtub, Separate bathtub and shower, Rainfall showerhead, Bed count maximum 3, Bed count minimum 3
King Suite
Room Size: 533.7 square feet m2
1 King Bed
King Suite

General

Number of living rooms 0, Number of bedrooms - 1, Shower only, Room and bed type depend on availability check-in, Number of bathrooms - 1, Private bathroom, Location - ground floor, Square meters - 50, Ping - 15, Garden view, Rainfall showerhead, Square feet - 533.7, Bed count minimum 1, Bed count maximum 1
King Suite with Bathtub Ocean view
Room Size: 534 square feet m2
1 King Bed
King Suite with Bathtub Ocean view

General

Private hot tub, Number of living rooms 0, Square feet - 534, Number of bedrooms - 1, Sea view, Room and bed type depend on availability check-in, Location - top floor, Number of bathrooms - 1, Private hot tub (indoor), Private bathroom, Square meters - 50, Deep soaking bathtub, Separate bathtub and shower, Ping - 15, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
King Suite Ocean View
Room Size: 534 square feet m2
1 King Bed
King Suite Ocean View

General

Number of living rooms 0, Square feet - 534, Number of bedrooms - 1, Sea view, Shower only, Room and bed type depend on availability check-in, Location - top floor, Number of bathrooms - 1, Private bathroom, Square meters - 50, Ping - 15, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
King Suite with Bathtub
Room Size: 534 square feet m2
1 King Bed
King Suite with Bathtub

General

Private hot tub, Number of living rooms 0, Square feet - 534, Number of bedrooms - 1, Room and bed type depend on availability check-in, Number of bathrooms - 1, Private hot tub (indoor), Private bathroom, Location - ground floor, Square meters - 50, Deep soaking bathtub, Separate bathtub and shower, Ping - 15, Garden view, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this Playacar Zona Hotelera resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Playacar Zona Hotelera resort have a swimming pool?

Yes, this Playacar Zona Hotelera resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Playacar Zona Hotelera resort?

Best-rates for the Playacar Zona Hotelera resort starts from $1,000 per night with includes Business Services, Wellness Facilities, Spa, Air Conditioner, Pool, Accessibility, Restaurant, Bar, Child Friendly, Laundry, Balcony/Terrace, Sports/Activities, Bedding/Linens, Toiletries, Guest Services, Parking, TV, View, Wheelchair Accessible, Security/Safety, Entertainment, Internet, Kitchen, Ocean View with all other facilities. Hotala matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Playacar Zona Hotelera resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Playacar Zona Hotelera resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Playacar Zona Hotelera resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Playacar Zona Hotelera resort?

Based on the information reported by the owner or manager, the Playacar Zona Hotelera resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Playacar Zona Hotelera resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Playacar Zona Hotelera resort are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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