The West Hotel & Spa | Hotel in Hanoi

| 9.1 (1752 Reviews) |  7 Bathrooms  17 Guests
Hang Dao Hotel | The West Hotel & Spa

Hotel in Hang Dao, Hanoi

Located in Hanoi and with Thang Long Water Puppet Theater reachable within a 4-minute walk, The West Hotel & Spa provides concierge services, allergy-free rooms, a terrace, free WiFi throughout the property and a restaurant. This 3-star hotel offers a tour desk and luggage storage space. The property has room service, a 24-hour front desk and currency exchange for guests. The units are equipped with air conditioning, a flat-screen TV with satellite channels, a fridge, a electric tea pot, a bidet, free toiletries and a desk. With a private bathroom equipped with a shower and a hairdryer, some units at the hotel also provide guests with a city view. All guest rooms feature a closet. A buffet, American or Asian breakfast is available at the property. Popular points of interest near The West Hotel & Spa include Hanoi Old City Gate, Hoan Kiem Lake and Trang Tien Plaza. Noi Bai International Airport is 15 miles away, and the property offers a paid airport shuttle service.

The West Hotel & Spa is located in Hanoi.

This 30 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Child Friendly, Transportation/Shuttle, Security/Safety, and several others. This is a 3 star rated property and has over 1752 reviews with the average score of 9.1 . Coming to Hanoi and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 30 Bedrooms Hotel if you want to learn more about this Hotala place in Hanoi. These details are authentic, as they are provided by our partner, booking.com.

This The West Hotel & Spa in Hanoi is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The West Hotel & Spa”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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23 Hàng Đào, Hanoi, Vietnam

Amenities

Air Conditioner
Designated Smoking Area
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Sports/Activities
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Wine/Champagne
  • Fruit
  • Snack bar
  • Restaurant
Activities
  • Facial treatments
  • Head massage
  • Tour or class about local culture
  • Body scrub
  • Beauty services
  • Foot massage
  • Full-body massage
  • Body treatments
  • Bike tours
  • Spa lounge/Relaxation area
  • Couples' massage
  • Massage
  • Hand massage
  • Spa/Wellness packages
  • Spa facilities
  • Cooking class
  • Live music/Performance
  • Spa
  • Body wrap
  • Neck massage
  • Back massage
  • Walking tours
  • Waxing services
General
  • Designated smoking area
  • Air conditioning
  • Family rooms
  • Soundproof rooms
  • Elevator
  • Non-smoking rooms
  • Smoke-free property
  • Wifi in all areas
  • Heating
Guest Services
  • Baggage storage
  • Private check-in/out
  • Airport shuttle
  • Shuttle service
  • Room service
  • Concierge
  • Currency exchange
  • Shuttle service (additional charge)
  • 24-hour front desk
  • Airport shuttle (additional charge)
  • Daily housekeeping
  • Laundry
  • Tour desk
  • Car rental
  • Express check-in/out
  • Invoice provided
Internet
  • Free Wifi
  • Internet
  • Wifi
Outdoors
  • Terrace
Security/Safety
  • Key card access
  • CCTV outside property
  • Smoke alarms
  • Fire extinguishers
  • 24-hour security
  • CCTV in common areas
  • Security alarm
  • Key access
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Property cleaned by professional cleaning companies
  • Guest accommodation disinfected between stays
  • Staff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and common areas
  • Face masks for guests available
  • Physical distancing rules followed
  • Cashless payment available
  • Contactless check-in/out
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
  • Breakfast to-go containers
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are not allowed
Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:
9.23
Location:
9.73
Staff:
9.63
Facilities:
8.91
Comfort:
9.14
Cleanliness:
9.17
Wiwin
Sep 6, 2025 07:00:00 AM
Review Score:   8
Australia
Reviewer Type: Extended Group
Travel Purpose: leisure
Positive: Leo is a valuable asset to the hotel! He helped us when we got lost due to road closure for the 80th Independence anniversary day. 11pm at night our room is not ready yet and he straight away arranges it for us and when we realised that water pressure at the shower is very poor he swapped the room for us. He even passes to his manager about our issue and they are giving us 1 free hour massage. I will recommend this hotel for their great service. Hopefully they will fix these water pressure issues.
Negative: Water pressure in the bathroom. Hanoi is scorching hot so i really can't survive with poor water pressure. Even after moving to a new room we still have the same issue. Other than that nothing to complain about. Top notch location, clean and comfortable bed, AC working very well and breakfast menu changes daily and tasty.
Summary: Please check your water pressure
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe Double Room
Room Type: Double
Room Size: 25 m2
1 Queen bed(s) Bed

Food & Drink

Minibar, Bottle of water

Bathroom

Body soap, Free toiletries, Shampoo, Hairdryer, Slippers, Bathtub or shower, Toilet paper, Toothbrush, Shower cap, Private bathroom, Conditioner, Towels/Sheets (extra fee), Shower, Bidet, Toilet, Towels

Media & Technology

Cable channels, TV, Satellite channels, Flat-screen TV, Telephone

General

Tile/Marble floor, Key card access, Air conditioning, Iron, Smoke Alarm, Soundproof, Trash cans, Fire extinguisher, Hypoallergenic, Key access

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Electric kettle

Living Area

Sitting area, Desk

Bedroom

Linens, Wardrobe or closet

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack, Socket near the bed

Cleanliness & disinfection

Hand sanitizer
Deluxe Double Room with City View
Room Type: Double
Room Size: 25 m2
1 Queen bed(s) Bed
Deluxe Double Room with City View

Food & Drink

Minibar, Bottle of water

Bathroom

Body soap, Free toiletries, Shampoo, Hairdryer, Slippers, Bathtub or shower, Toilet paper, Toothbrush, Shower cap, Private bathroom, Conditioner, Towels/Sheets (extra fee), Shower, Bidet, Toilet, Towels

Media & Technology

Cable channels, TV, Satellite channels, Flat-screen TV, Telephone

General

Tile/Marble floor, Key card access, Air conditioning, Iron, Smoke Alarm, Soundproof, Trash cans, Fire extinguisher, Hypoallergenic, Key access

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Electric kettle

Living Area

Sitting area, Desk

View

View, City view, Quiet street view

Bedroom

Linens, Wardrobe or closet

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack, Socket near the bed

Cleanliness & disinfection

Hand sanitizer
Triple Room with City View
Room Type: Triple
Room Size: 36 m2
1 Twin bed(s) Bed
1 Queen bed(s) Bed
Triple Room with City View

Food & Drink

Minibar, Bottle of water

Bathroom

Body soap, Free toiletries, Shampoo, Hairdryer, Slippers, Bathtub or shower, Toilet paper, Toothbrush, Shower cap, Private bathroom, Conditioner, Towels/Sheets (extra fee), Shower, Bidet, Toilet, Towels

Media & Technology

Cable channels, TV, Satellite channels, Flat-screen TV, Telephone

General

Tile/Marble floor, Key card access, Air conditioning, Iron, Smoke Alarm, Soundproof, Trash cans, Fire extinguisher, Hypoallergenic, Key access

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Electric kettle

Living Area

Sitting area, Desk

View

View, City view, Quiet street view

Bedroom

Linens, Wardrobe or closet

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack, Socket near the bed

Cleanliness & disinfection

Hand sanitizer
Junior Suite with Balcony
Room Type: Suite
Room Size: 30 m2
1 Queen bed(s) Bed
Junior Suite with Balcony

Food & Drink

Minibar, Bottle of water

Bathroom

Body soap, Free toiletries, Shampoo, Hairdryer, Slippers, Bathtub or shower, Toilet paper, Toothbrush, Shower cap, Private bathroom, Conditioner, Towels/Sheets (extra fee), Shower, Bidet, Toilet, Towels

Media & Technology

Cable channels, TV, Satellite channels, Flat-screen TV, Telephone

General

Tile/Marble floor, Key card access, Air conditioning, Iron, Smoke Alarm, Soundproof, Trash cans, Fire extinguisher, Hypoallergenic, Key access

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony, Patio

Kitchen

Refrigerator, Electric kettle

Living Area

Sitting area, Desk

View

View, City view, Quiet street view

Bedroom

Linens, Wardrobe or closet

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack, Socket near the bed

Exclusive services

Complimentary breakfast in the executive lounge

Cleanliness & disinfection

Hand sanitizer
Superior Double Room
Room Type: Double
Room Size: 23 m2
1 Queen bed(s) Bed

Food & Drink

Minibar, Bottle of water

Bathroom

Body soap, Free toiletries, Shampoo, Hairdryer, Slippers, Bathtub or shower, Toilet paper, Toothbrush, Shower cap, Private bathroom, Conditioner, Towels/Sheets (extra fee), Shower, Bidet, Toilet, Towels

Media & Technology

Cable channels, TV, Satellite channels, Flat-screen TV, Telephone

General

Tile/Marble floor, Key card access, Air conditioning, Iron, Smoke Alarm, Soundproof, Trash cans, Fire extinguisher, Hypoallergenic, Key access

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Electric kettle

Living Area

Sitting area, Desk

Bedroom

Linens, Wardrobe or closet

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack, Socket near the bed

Cleanliness & disinfection

Hand sanitizer
Deluxe Twin Room
Room Type: Twin
Room Size: 27 m2
2 Twin bed(s) Bed

Food & Drink

Minibar, Bottle of water

Bathroom

Body soap, Free toiletries, Shampoo, Hairdryer, Slippers, Bathtub or shower, Toilet paper, Toothbrush, Shower cap, Private bathroom, Conditioner, Towels/Sheets (extra fee), Shower, Bidet, Toilet, Towels

Media & Technology

Cable channels, TV, Satellite channels, Flat-screen TV, Telephone

General

Tile/Marble floor, Key card access, Air conditioning, Iron, Smoke Alarm, Soundproof, Trash cans, Fire extinguisher, Hypoallergenic, Key access

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Electric kettle

Living Area

Sitting area, Desk

Bedroom

Linens, Wardrobe or closet

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack, Socket near the bed

Cleanliness & disinfection

Hand sanitizer
Family Room
Room Type: Family
Room Size: 38 m2
2 Queen bed(s) Bed
Family Room

Food & Drink

Minibar, Bottle of water

Bathroom

Body soap, Free toiletries, Shampoo, Hairdryer, Slippers, Bathtub or shower, Toilet paper, Toothbrush, Shower cap, Private bathroom, Conditioner, Towels/Sheets (extra fee), Shower, Bidet, Toilet, Towels

Media & Technology

Cable channels, TV, Satellite channels, Flat-screen TV, Telephone

General

Tile/Marble floor, Key card access, Air conditioning, Iron, Smoke Alarm, Soundproof, Trash cans, Fire extinguisher, Hypoallergenic, Key access

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Electric kettle

Living Area

Sitting area, Desk

Bedroom

Linens, Wardrobe or closet

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack, Socket near the bed

Cleanliness & disinfection

Hand sanitizer

FAQ's

Is this Hang Dao hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Hang Dao hotel?

Check-in time for Hang Dao hotel starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Hang Dao hotel have a swimming pool?

No, this Hang Dao hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hang Dao hotel?

Best-rates for the Hang Dao hotel starts from $43 per night with includes Laundry, Air Conditioner, Balcony/Terrace, Accessibility, Fireplace/Heating, Entertainment, Internet, Designated Smoking Area, Spa, Restaurant, Guest Services, Child Friendly, Transportation/Shuttle, Security/Safety, Toiletries, Sports/Activities, Wellness Facilities, Breakfast with all other facilities. Hotala matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Hang Dao hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hang Dao hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hang Dao hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hang Dao hotel?

Based on the information reported by the owner or manager, the Hang Dao hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hang Dao hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Hang Dao hotel are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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US $43
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