The Ritz-Carlton, Almaty | Hotel in Almaty

| 9.0 (393 Reviews) | Pet Friendly 10 Bathrooms 29 Guests

Hotel in Almaty

This luxury 5-star hotel is located on the foot of Alatau Mountains in Almaty and features a spa center, an indoor pool and a fitness center. Free Wi-Fi is provided at The Ritz-Carlton, Almaty. The spacious, air-conditioned rooms are decorated in warm colors. Each elegant room includes a flat-screen TV and a marble bathroom with a rain shower. The elegant on-site SEVEN Bar & Restaurant offers guests the ultimate fine dining experience. Guests can also enjoy a drink at the Sky Lobby and Lounge. Located on the 30th floor, Vista Restaurant serves international cuisine and Kazakh specialties for breakfast, lunch and dinner. Several other dining options are also available. The hotel’s recreation and relaxation facilities include an opulent Spa, featuring 4 private rooms, including dedicated relaxation areas, saunas, steam rooms and an oriental hammam. Almaty city center is a 10-minute drive from The Ritz-Carlton, Almaty. Shymbulak Ski Resort is a 30-minute drive away, and Almaty International Airport is 9.3 mi from the hotel.

The Ritz-Carlton, Almaty is located in Almaty.

This 145 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Guest Services, Breakfast, Pet Friendly, and several others. This is a 5 star rated property and has over 393 reviews with the average score of 9 . Coming to Almaty and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 145 Bedrooms Hotel if you want to learn more about this Hotala place in Almaty. These details are authentic, as they are provided by our partner, booking.com.

This The Ritz-Carlton, Almaty in Almaty is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Ritz-Carlton, Almaty”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Esentai Tower, 7/7 Al-Farabi Avenue, Almaty, 050040, Kazakhstan

Amenities

Air Conditioner

Parking

Pet Friendly

Pool

View

Wheelchair Accessible

Private Pool

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Skiing

Wellness Facilities

Spa

Fireplace/Heating

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Breakfast

Kid-friendly buffet

Special diet meals (on request)

Restaurant

Wine/Champagne

Snack bar

Kids' meals

Coffee house on site

Fruit

Breakfast in the room

Parking

Parking on site

Free parking

Parking garage

Private Parking

Parking

Accessibility

Wheelchair accessible

Activities

Nightclub/DJ

Locker rooms

Steam room

Spa/Wellness packages

Kids' club

Themed dinners

Hot tub/Jacuzzi

Indoor pool

Live music/Performance

Massage

Evening entertainment

Skiing

Indoor pool (year-round)

Temporary art galleries

Sauna

Entertainment staff

Beauty services

Cooking class

Turkish/Steam Bath

Facial treatments

Fitness center

Pedicure

Golf course (within 2 miles)

Waxing services

Game room

Spa facilities

Happy hour

Manicure

Cycling

Spa lounge/Relaxation area

Hiking

Fitness

Body treatments

General

Soundproof rooms

Safe

Elevator

Heating

Facilities for disabled guests

Wifi in all areas

Non-smoking rooms

Hypoallergenic room available

Air conditioning

Pet friendly

Smoke-free property

Guest Services

Shuttle service (additional charge)

Dry cleaning

Packed lunches

Fax/Photocopying

Currency exchange

Hair/Beauty salon

Tour desk

Daily housekeeping

Valet parking

Room service

Concierge

Shuttle service

Ironing service

Laundry

Shared lounge/TV area

Business center

Suit press

Grocery deliveries

Meeting/Banquet facilities

Car rental

Baggage storage

ATM on site

Lockers

24-hour front desk

Internet

Internet

Wifi

Free Wifi

Outdoors

BBQ facilities

Outdoor furniture

Terrace

Garden

Security/Safety

Smoke alarms

CCTV in common areas

24-hour security

Key card access

CCTV outside property

Guests have the option to cancel any cleaning services for their accommodation during their stay

Use of cleaning chemicals that are effective against coronavirus

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation disinfected between stays

Delivered food covered securely

Food can be delivered to guest accommodation

All plates, cutlery, glasses, and other tableware sanitized

Physical distancing in dining areas

Hand sanitizer in guest accommodation and common areas

Staff follow all safety protocols as directed by local authorities

Process in place to check health of guests

Face masks for guests available

First aid kits available

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Physical distancing rules followed

Contactless check-in/out

Cashless payment available

Mobile app for room service

Skiing

Ski storage

Ski pass vendor

Spa

Swimming pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Non refundable

Pet Policy

Pets are allowed upon request and charges may apply.

Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:

8.34

Location:

9.37

Staff:

9.37

Facilities:

9.14

Comfort:

9.36

Cleanliness:

9.31

Shoaib Shahid

Dec 6, 2025 08:00:00 AM

Review Score: 9

Kyrgyzstan

Reviewer Type: Family With Children

Travel Purpose: leisure

See All Reviews

Room Arrangement

Room Info	Facilities
Club Level, Guest room, One King, Mountain View Room Type: Twin/Double Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Conditioner, Bathrobe, Shower cap, Towels, Guest bathroom, Slippers, Shampoo, Hairdryer, Private bathroom, Bathtub, Free toiletries, Bathtub or shower, Shower, Body soap, Toilet paper, Toilet General Smoke Alarm, Safe, Heating, Interconnecting room(s) available, Trash cans, Soundproof, Carbon monoxide detector, Iron, Air conditioning, Laptop safe, Key card access, Ironing facilities, Fan, Hardwood or parquet floors Media & Technology Telephone, Satellite channels, TV, Cable channels, Flat-screen TV Services Wake-up service, Wake-up service/Alarm clock, Executive lounge access Living Area Desk View City view, View, Mountain view Kitchen Coffee machine, Electric kettle, Cleaning products, High chair, Wine glasses Bedroom Childrens' cribs, Wardrobe or closet, Linens Accessibility Accessible by elevator, Upper floors accessible by elevator, Emergency cord in bathroom Pool and Spa Heated pool, Pool towels Room Amenities Feather pillow, Non-feather pillow, Socket near the bed, Hypoallergenic pillow Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Grand Suite Room Type: Double Room Size: 115 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Guest bathroom, Additional bathroom, Bidet, Toothbrush, Shower cap, Towels, Hairdryer, Bathtub, Toilet paper, Conditioner, Bathrobe, Slippers, Private bathroom, Shower, Toilet, Shampoo, Free toiletries, Bathtub or shower, Body soap General Smoke Alarm, Safe, Heating, Carpeted, Trash cans, Soundproof, Carbon monoxide detector, Iron, Air conditioning, Laptop safe, Key card access, Ironing facilities, Tile/Marble floor, Fan, Hardwood or parquet floors Media & Technology Telephone, Satellite channels, TV, Cable channels, Flat-screen TV Services Wake-up service, Wake-up service/Alarm clock, Executive lounge access Living Area Desk, Sofa, Sitting area Bedroom Wardrobe or closet, Childrens' cribs, Walk-in closet, Linens View View, City view Kitchen Coffee machine, Electric kettle, Cleaning products, High chair, Wine glasses Accessibility Accessible by elevator, Upper floors accessible by elevator, Emergency cord in bathroom Room Amenities Sofa bed, Non-feather pillow, Socket near the bed, Feather pillow, Hypoallergenic pillow Pool and Spa Heated pool, Pool towels Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Deluxe Room, Guest Room, One King, City View Room Type: Twin/Double Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Conditioner, Bathrobe, Shower cap, Walk-in shower, Towels, Guest bathroom, Slippers, Shampoo, Hairdryer, Private bathroom, Bathtub, Free toiletries, Bathtub or shower, Shower, Body soap, Toilet paper, Toilet General Smoke Alarm, Safe, Heating, Interconnecting room(s) available, Trash cans, Soundproof, Carbon monoxide detector, Iron, Air conditioning, Laptop safe, Key card access, Ironing facilities, Fan, Hardwood or parquet floors Media & Technology Telephone, Satellite channels, TV, Cable channels, Flat-screen TV Services Wake-up service, Wake-up service/Alarm clock Living Area Desk View View, City view Kitchen Coffee machine, Electric kettle, Cleaning products, High chair, Wine glasses Bedroom Childrens' cribs, Wardrobe or closet, Linens Accessibility Upper floors accessible by elevator, Accessible by elevator, Roll-in shower, Toilet with grab rails, Emergency cord in bathroom Pool and Spa Heated pool, Pool towels Room Amenities Feather pillow, Non-feather pillow, Socket near the bed, Hypoallergenic pillow Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Executive Suite Room Type: Double Room Size: 80 m² 1 Queen bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Conditioner, Bathrobe, Shower cap, Walk-in shower, Towels, Guest bathroom, Slippers, Shampoo, Hairdryer, Private bathroom, Bathtub, Free toiletries, Bathtub or shower, Shower, Body soap, Toilet paper, Toilet, Toothbrush General Smoke Alarm, Safe, Heating, Interconnecting room(s) available, Carpeted, Trash cans, Soundproof, Carbon monoxide detector, Iron, Air conditioning, Laptop safe, Key card access, Ironing facilities, Tile/Marble floor, Fan, Hardwood or parquet floors Media & Technology Telephone, Satellite channels, TV, Cable channels, Flat-screen TV Services Wake-up service, Wake-up service/Alarm clock Living Area Desk, Sofa, Sitting area View City view, View, Mountain view Kitchen Coffee machine, Electric kettle, Cleaning products, High chair, Wine glasses Bedroom Childrens' cribs, Wardrobe or closet, Linens Accessibility Shower chair, Upper floors accessible by elevator, Accessible by elevator, Roll-in shower, Toilet with grab rails, Emergency cord in bathroom Room Amenities Sofa bed, Non-feather pillow, Socket near the bed, Feather pillow, Hypoallergenic pillow Pool and Spa Heated pool, Pool towels Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Elite Corner room Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Conditioner, Bathrobe, Shower cap, Towels, Guest bathroom, Slippers, Shampoo, Hairdryer, Private bathroom, Bathtub, Free toiletries, Bathtub or shower, Shower, Body soap, Toilet paper, Toilet General Smoke Alarm, Safe, Heating, Trash cans, Soundproof, Carbon monoxide detector, Iron, Air conditioning, Laptop safe, Key card access, Ironing facilities, Fan, Hardwood or parquet floors Media & Technology Telephone, Satellite channels, TV, Cable channels, Flat-screen TV Services Wake-up service, Wake-up service/Alarm clock Living Area Desk View City view, View, Mountain view Kitchen Coffee machine, Electric kettle, Cleaning products, High chair, Wine glasses Bedroom Childrens' cribs, Wardrobe or closet, Linens Accessibility Accessible by elevator, Upper floors accessible by elevator, Emergency cord in bathroom Pool and Spa Heated pool, Pool towels Room Amenities Feather pillow, Non-feather pillow, Socket near the bed, Hypoallergenic pillow Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Club level, Guest room, 2 Double, Mountain view Room Type: Double Room Size: 45 m² 2 Full bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Conditioner, Bathrobe, Shower cap, Towels, Guest bathroom, Slippers, Shampoo, Hairdryer, Private bathroom, Bathtub, Free toiletries, Bathtub or shower, Shower, Body soap, Toilet paper, Toilet General Smoke Alarm, Safe, Heating, Interconnecting room(s) available, Trash cans, Soundproof, Carbon monoxide detector, Iron, Air conditioning, Laptop safe, Key card access, Ironing facilities, Fan, Hardwood or parquet floors Media & Technology Telephone, Satellite channels, TV, Cable channels, Flat-screen TV Services Wake-up service, Wake-up service/Alarm clock, Executive lounge access Living Area Desk View City view, View, Mountain view Kitchen Coffee machine, Electric kettle, Cleaning products, High chair, Wine glasses Bedroom Childrens' cribs, Wardrobe or closet, Linens Accessibility Accessible by elevator, Upper floors accessible by elevator, Emergency cord in bathroom Pool and Spa Heated pool, Pool towels Room Amenities Feather pillow, Non-feather pillow, Socket near the bed, Hypoallergenic pillow Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Deluxe Room, Guest Room, Two Double, Mountain View Room Type: Double Room Size: 40 m² 2 Full bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Conditioner, Bathrobe, Shower cap, Towels, Guest bathroom, Slippers, Shampoo, Hairdryer, Private bathroom, Bathtub, Free toiletries, Bathtub or shower, Shower, Body soap, Toilet paper, Toilet General Smoke Alarm, Safe, Heating, Interconnecting room(s) available, Trash cans, Soundproof, Carbon monoxide detector, Iron, Air conditioning, Laptop safe, Key card access, Ironing facilities, Fan, Hardwood or parquet floors Media & Technology Telephone, Satellite channels, TV, Cable channels, Flat-screen TV Services Wake-up service, Wake-up service/Alarm clock Living Area Desk View City view, View, Mountain view Kitchen Coffee machine, Electric kettle, Cleaning products, High chair, Wine glasses Bedroom Childrens' cribs, Wardrobe or closet, Linens Accessibility Accessible by elevator, Upper floors accessible by elevator, Emergency cord in bathroom Pool and Spa Heated pool, Pool towels Room Amenities Feather pillow, Non-feather pillow, Socket near the bed, Hypoallergenic pillow Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Deluxe Mountain View, Guest room, 1 King, Mountain view Room Type: Double Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Conditioner, Bathrobe, Shower cap, Towels, Guest bathroom, Slippers, Shampoo, Hairdryer, Private bathroom, Bathtub, Free toiletries, Bathtub or shower, Shower, Body soap, Toilet paper, Toilet General Smoke Alarm, Safe, Heating, Trash cans, Soundproof, Carbon monoxide detector, Iron, Air conditioning, Laptop safe, Key card access, Ironing facilities, Fan, Hardwood or parquet floors Media & Technology Telephone, Satellite channels, TV, Cable channels, Flat-screen TV Services Wake-up service, Wake-up service/Alarm clock Living Area Desk View City view, View, Mountain view Kitchen Coffee machine, Electric kettle, Cleaning products, High chair, Wine glasses Bedroom Wardrobe or closet, Linens Accessibility Shower chair, Accessible by elevator, Upper floors accessible by elevator, Emergency cord in bathroom Pool and Spa Heated pool, Pool towels Room Amenities Feather pillow, Non-feather pillow, Socket near the bed, Hypoallergenic pillow Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Junior Suite, 1 King, City view Room Type: Double Room Size: 40 m² 1 Queen bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Conditioner, Bathrobe, Shower cap, Towels, Guest bathroom, Slippers, Shampoo, Hairdryer, Private bathroom, Bathtub, Free toiletries, Bathtub or shower, Shower, Body soap, Toilet paper, Toilet, Toothbrush General Smoke Alarm, Safe, Heating, Trash cans, Soundproof, Carbon monoxide detector, Iron, Air conditioning, Laptop safe, Key card access, Ironing facilities, Tile/Marble floor, Fan, Hardwood or parquet floors Media & Technology Telephone, Satellite channels, TV, Cable channels, Flat-screen TV Services Wake-up service, Wake-up service/Alarm clock Living Area Desk, Sofa, Sitting area View View, City view Kitchen Coffee machine, Electric kettle, Cleaning products, High chair, Wine glasses Bedroom Wardrobe or closet, Linens Accessibility Accessible by elevator, Upper floors accessible by elevator, Emergency cord in bathroom Room Amenities Sofa bed, Non-feather pillow, Socket near the bed, Feather pillow, Hypoallergenic pillow Pool and Spa Heated pool, Pool towels Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Elite Corner Double Room with Two Double Beds Room Type: Twin Room Size: 45 m² 2 Full bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Conditioner, Bathrobe, Shower cap, Towels, Guest bathroom, Slippers, Shampoo, Hairdryer, Private bathroom, Bathtub, Free toiletries, Bathtub or shower, Shower, Body soap, Toilet paper, Toilet General Smoke Alarm, Safe, Heating, Interconnecting room(s) available, Trash cans, Soundproof, Carbon monoxide detector, Iron, Air conditioning, Laptop safe, Key card access, Ironing facilities, Fan, Hardwood or parquet floors Media & Technology Telephone, Satellite channels, TV, Cable channels, Flat-screen TV Services Wake-up service, Wake-up service/Alarm clock Living Area Desk View City view, View, Mountain view Kitchen Coffee machine, Electric kettle, Cleaning products, High chair, Wine glasses Bedroom Wardrobe or closet, Linens Accessibility Accessible by elevator, Upper floors accessible by elevator, Emergency cord in bathroom Pool and Spa Heated pool, Pool towels Room Amenities Feather pillow, Non-feather pillow, Socket near the bed, Hypoallergenic pillow Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
One-Bedroom Larger Suite with One King Bed Room Type: Suite Room Size: 80 m²

FAQ's

Is this The Ritz-Carlton, Almaty pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at The Ritz-Carlton, Almaty?

Check-in time for The Ritz-Carlton, Almaty starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the The Ritz-Carlton, Almaty have a swimming pool?

Yes, this The Ritz-Carlton, Almaty has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Ritz-Carlton, Almaty?

Best-rates for the The Ritz-Carlton, Almaty starts from $554 per night with includes Bar, Entertainment, Barbecue/Outdoor Cooking, Air Conditioner, Pool, TV, Accessibility, Wellness Facilities, Spa, Guest Services, Breakfast, Pet Friendly, Wheelchair Accessible, Security/Safety, Business Services, Fireplace/Heating, Child Friendly, Hot Tub, Internet, View, Transportation/Shuttle, Sports/Activities, Skiing, Laundry, Parking, Private Pool, Balcony/Terrace, Restaurant with all other facilities. Hotala matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is The Ritz-Carlton, Almaty a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Ritz-Carlton, Almaty wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Ritz-Carlton, Almaty is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Ritz-Carlton, Almaty?

Based on the information reported by the owner or manager, the The Ritz-Carlton, Almaty indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Ritz-Carlton, Almaty?

Based on the information reported by the owner or manager, details for the cancellation policy for the The Ritz-Carlton, Almaty are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:

US $554

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From US $70

10.0 (3 Reviews)

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The Ritz-Carlton, Almaty | Hotel in Almaty

Available rates:

Hotel in Almaty

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Food & Drink

Bathroom

General

Media & Technology

Services

Living Area

View

Kitchen

Bedroom

Accessibility

Pool and Spa

Room Amenities

Safety features

Cleanliness & disinfection

Food & Drink

Bathroom

General

Media & Technology

Services

Living Area

Bedroom

View

Kitchen

Accessibility

Room Amenities

Pool and Spa

Safety features

Cleanliness & disinfection

Food & Drink

Bathroom

General

Media & Technology

Services

Living Area

View

Kitchen

Bedroom

Accessibility

Pool and Spa

Room Amenities

Safety features

Cleanliness & disinfection

Food & Drink

Bathroom

General

Media & Technology

Services

Living Area

View

Kitchen

Bedroom

Accessibility

Room Amenities

Pool and Spa

Safety features

Cleanliness & disinfection

Food & Drink

Bathroom

General

Media & Technology

Services

Living Area

View

Kitchen

Bedroom

Accessibility

Pool and Spa

Room Amenities

Safety features

Cleanliness & disinfection

Food & Drink