Sheraton Surabaya Hotel and Towers | Hotel in Surabaya

| 9.0 (347 Reviews) |  1 Bathroom
Surabaya Hotel | Sheraton Surabaya Hotel and Towers

Sheraton Surabaya Hotel and Towers: Your Ideal Retreat in East Java

Welcome to the Sheraton Surabaya Hotel and Towers, a luxurious oasis nestled in the heart of Surabaya. This elegant hotel features three outstanding restaurants, a full-service spa, and an inviting outdoor pool, making it the perfect choice for both relaxation and business convenience, especially with its direct connection to the convention center.

Your stay provides complimentary WiFi in public areas and free self-parking, ensuring you remain connected and worry-free during your visit. On-site amenities include a well-equipped fitness center, a cozy bar/lounge, and a snack bar/deli, catering to all your needs throughout your stay. Housekeeping services are provided upon request for your convenience.

The Sheraton Surabaya Hotel and Towers boasts 348 air-conditioned rooms, each equipped with minibars and laptop-compatible safes for your peace of mind. Immerse yourself in comfort with premium bedding, flat-screen televisions featuring cable channels, and convenient appliances like refrigerators and coffee/tea makers. Well-appointed bathrooms include shower/tub combinations, plush bathrobes, slippers, and complimentary toiletries to enhance your experience.

Stay engaged with the world through complimentary wireless Internet access. For business travelers, essential amenities such as desks, complimentary newspapers, and phones are readily available. Additional comforts include complimentary bottled water and hair dryers. You may also request in-room massages or a change of bed sheets for added relaxation. Daily housekeeping ensures your accommodation remains pristine and welcoming.

For recreation, enjoy the inviting outdoor pool alongside a separate children's pool. Unwind further with additional facilities including an outdoor tennis court, sauna, and fitness center, making your stay at Sheraton Surabaya Hotel and Towers not just comfortable, but enriching. Discover the vibrant culture and attractions that await in this bustling city.

Where to Stay in Surabaya: Your Gateway to East Java's Vibrance

When considering where to stay in Surabaya, you will discover a city bursting with history, culture, and modern amenities. Surabaya, the capital of East Java, is known for its unique blend of colonial architecture and traditional Indonesian charm. Explore the iconic Heroes Monument or take a leisurely stroll through the bustling Sampoerna Museum, which showcases the city's rich tobacco history. With its vibrant culinary scene and welcoming atmosphere, Surabaya stands out as an urban gem in Indonesia that's waiting to be explored.

Located conveniently in the heart of the city, the Sheraton Surabaya Hotel and Towers offers quick access to major attractions while providing luxurious accommodations. Just a short journey from your hotel, immerse yourself in local culture at the historic Tunjungan Plaza or enjoy the serene beauty of Surabaya Zoo. For those seeking relaxation, indulge in rejuvenating treatments at the hotel’s full-service spa or unwind by the outdoor pool. With on-site dining options featuring three unique restaurants, the Sheraton ensures that your culinary cravings are also catered to, making it one of the best choices for visitors curious about how to experience the best of Surabaya.

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Jalan Embong Malang 25-31, Surabaya, 60261, Indonesia

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: midnight express check-in available minimum check-in age: 19
Check-out
Check-out before noon express check-out available
Child Policy
Children are welcome. rollaway/extra beds are available for idr 786500.0 per night. free cribs (infant beds)!
Payment Policy
Fee for buffet breakfast: approximately idr 340000 per person airport shuttle fee: idr 490000 per vehicle (one-way, maximum occupancy 4) valet parking fee: idr 50000 per stay rollaway bed fee: idr 786500.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges minimum spring break check-in age is 19 years old please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott)

Reviews

Andy
Aug 1, 2025 01:00:46 PM
Review Score:   10
Summary: Stayed here for a business trip and it was all fine. Nice staff and rooms were nice. I suppose the only minor issue was the that showers had super low water pressure which may be an issue for somebody with long hair. But it wasn't so much of an issue for me.
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FAQ's

Is this Surabaya hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Surabaya hotel have a swimming pool?

Yes, this Surabaya hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Surabaya hotel?

Best-rates for the Surabaya hotel starts from $111 per night with includes Laundry, Air Conditioner, Parking, Balcony/Terrace, Accessibility, Sports/Activities, Wellness Facilities, Guest Services, Internet, TV, Wheelchair Accessible, Business Services, Bedding/Linens, Spa, Restaurant, Bar, Toiletries, Pool, Designated Smoking Area, Breakfast, Kitchen, Barbecue/Outdoor Cooking, Child Friendly with all other facilities. Hotala matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Surabaya hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Surabaya hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Surabaya hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Surabaya hotel?

Based on the information reported by the owner or manager, the Surabaya hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Surabaya hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Surabaya hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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