Serena Beach Resort and Spa | Hotel in Mombasa

| 9.2 (209 Reviews) |  1 Bathroom
Shanzu Hotel | Serena Beach Resort and Spa

Experience Luxury at Serena Beach Resort and Spa in Mombasa

Escape to the stunning Serena Beach Resort and Spa, where you can unwind on a private white sand beach or take a dip in the outdoor pool, all while enjoying the beautiful surroundings of Mombasa. Indulge in a day of relaxation at the full-service spa and savor delicious meals at any of the hotel’s three exceptional restaurants.

The resort features 164 air-conditioned rooms, each thoughtfully designed with minibars stocked with complimentary items, as well as laptop-compatible safes. Step out onto your own private balcony, and enjoy the comfortably furnished interiors that come complete with down comforters and premium bedding. For entertainment, each room is equipped with a 21-inch LCD television offering a variety of premium satellite channels.

Your bathroom experience will be nothing short of luxurious, featuring separate bathtubs and showers, plush bathrobes, cozy slippers, and high-end designer toiletries. Business-friendly amenities include well-appointed desks, complimentary newspapers, and phones, ensuring you have everything you need for both work and leisure. Additional conveniences such as complimentary bottled water and coffee/tea makers are also provided. To enhance your stay, a nightly turndown service and daily housekeeping ensure that your comfort is a priority. If you're looking for extra pampering, in-room massages can be arranged upon request.

At Serena Beach Resort and Spa, you’ll find a wealth of recreational options, including a private beach, four outdoor tennis courts, and a fully equipped health club. The outdoor pool area includes a hot tub for ultimate relaxation, complemented by additional amenities such as a sauna and fitness center. Explore various recreational activities available either onsite or nearby; please note that some may incur additional fees.

Where to Stay in Mombasa: Discover the Allure of Mombasa, Kenya

Mombasa, located on the stunning coastline of Mombasa County, Kenya, is a vibrant city steeped in rich history and cultural diversity. Known for its idyllic beaches, such as Bamburi Beach, and historic sites like Fort Jesus, Mombasa offers visitors an enchanting blend of Swahili culture, colonial architecture, and breathtaking marine life. The city's strategic location along trade routes has influenced its unique heritage, making it a melting pot of various cultures, cuisines, and traditions. For travelers seeking an unforgettable experience, discovering where to stay in Mombasa means indulging in the luxury that Serena Beach Resort and Spa provides, with its private stretch of white sand beach and renowned hospitality.

While staying at the Serena Beach Resort and Spa, you can bask in the sun on its exclusive beach or take a refreshing dip in the outdoor pool. The resort's proximity to local attractions presents ample opportunities for exploration; enjoy water sports at Bamburi Beach, play tennis on site, or unwind at the full-service spa after a day of adventure. Venture out to visit the vibrant markets of Mombasa, indulge in delectable meals at one of the hotel's three restaurants, or immerse yourself in the area's rich history at nearby landmarks. With 164 elegantly furnished rooms and excellent amenities, including an outdoor hot tub and fitness center, your retreat at this coastal paradise ensures a perfect blend of relaxation and exploration.

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Shanzu Beach, Mombasa, 90352, Kenya

Amenities

Air Conditioner
Parking
Other
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Accessibility
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 2:00 pm; check-in end time: 6:00 pm contactless check-in available express check-in available minimum check-in age: 18
Check-out
Check-out before 10 am contactless check-out available express check-out available
Child Policy
Children are welcome. kids stay free! children 5 years old and younger stay free when using existing bedding. rollaway/extra beds are available for kes 115.0 per night. cribs (infant beds) are not available.
Payment Policy
Airport shuttle fee: kes 3100 per vehicle (one-way, maximum occupancy 3) rollaway bed fee: kes 115.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property property registration number 7997 safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Susan
May 7, 2025 12:06:54 AM
Review Score:   8
Summary: (1) We were disappointed with the airport pick-up service we booked several weeks in advance, which never materialised, especially as we had been travelling internationally for the preceeding 3 days. Thankfully a local taxi person helped us out - we hope he was paid what we were charged. (2) We recommend Serena offers an 'all inclusive' option. Half board is quite outdated, given so many Kenyan coastal hotels are now all inclusive. All inclusive means the customer pays in advance, removing the worry of what the final bill is for the customer, as well as assuring the hotel will get it's money. (3) For what customers are paying, the hotel really needs to be on top of maintenance eg eroded shower hinges; cracked tiles; mould on the verandah, etc. After all that, we had a lovely time!
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FAQ's

Is this Shanzu hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Shanzu hotel have a swimming pool?

Yes, this Shanzu hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Shanzu hotel?

Best-rates for the Shanzu hotel starts from $232 per night with includes Sports/Activities, Wellness Facilities, Spa, Breakfast, Internet, Air Conditioner, Accessibility, Business Services, Restaurant, Toiletries, Child Friendly, Kitchen, Other, TV, Wheelchair Accessible, Ocean View, Balcony/Terrace, Bedding/Linens, Guest Services, Hot Tub, View, Bar, Laundry, Parking, Pool, Designated Smoking Area with all other facilities. Hotala matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Shanzu hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Shanzu hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Shanzu hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Shanzu hotel?

Based on the information reported by the owner or manager, the Shanzu hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Shanzu hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Shanzu hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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