Platinum Hotel Tunjungan Surabaya | Hotel in Surabaya

| 9.2 (19 Reviews) |  1 Bathroom
Surabaya Hotel | Platinum Hotel Tunjungan Surabaya

Experience Luxury at Platinum Hotel Tunjungan Surabaya

Welcome to Platinum Hotel Tunjungan Surabaya, where comfort and luxury meet in the heart of Surabaya. This exquisite hotel is designed to offer you an unforgettable stay, featuring not one, but two stunning outdoor swimming pools that invite relaxation just a short stroll from Tunjungan Plaza.

Your experience will be enhanced by a host of amenities, including a rejuvenating full-service spa perfect for unwinding after a day of exploring East Java. Dine at our on-site restaurant or unwind at the bar/lounge, while free WiFi and valet parking are provided for your convenience. A fitness center and a snack bar/deli ensure that your needs are met without leaving the premises.

At Platinum Hotel Tunjungan Surabaya, you can choose from 292 well-appointed air-conditioned accommodations equipped with safes and complimentary bottled water. The beds are adorned with premium bedding, ensuring a restful night’s sleep. Each room features a 49-inch flat-screen television with premium cable channels, and bathrooms come complete with slippers, hair dryers, and even toothbrushes and toothpaste for your convenience.

This hotel in Surabaya offers complimentary wireless Internet access at impressive speeds of 250+ Mbps, ideal for multiple users or devices. For business travelers, we provide essential amenities such as desks and ergonomic chairs. Additional services like ironing boards, towel changes, and bed sheet changes are available upon request, with daily housekeeping ensuring your space remains pristine throughout your stay.

Recreational opportunities abound, with not only the two outdoor swimming pools but also four invigorating hot tubs on site. For those seeking further relaxation, indulge in our sauna or explore the state-of-the-art fitness center. You’ll find various recreational activities available either on site or nearby, which may incur additional fees.

Where to Stay in Surabaya: Discover the Jewel of East Java

Welcome to Surabaya, a dynamic and vibrant city that serves as the capital of East Java, Indonesia. Known for its rich history and a unique blend of cultures, Surabaya boasts iconic landmarks such as the historic House of Sampoerna and the awe-inspiring Heroes Monument. This bustling metropolis is not just a transit hub but a destination in itself, offering a taste of traditional Indonesian life alongside modern shopping experiences. With a warm and welcoming atmosphere, Surabaya invites you to explore its diverse culinary scene, making it one of the hottest destinations in Indonesia.

When considering where to stay in Surabaya, look no further than the luxurious Platinum Hotel Tunjungan Surabaya, ideally located within walking distance of the famous Tunjungan Plaza. This hotel features two outdoor swimming pools, perfect for relaxation after a day of exploring the city. Indulge in rejuvenating treatments at the full-service spa or energize your body in the fitness center. With 292 air-conditioned rooms equipped with premium bedding and high-speed WiFi, Platinum Hotel ensures a comfortable stay for both leisure and business travelers. Nearby attractions include cultural sites, vibrant markets, and local eateries, all waiting to be discovered while you enjoy the convenience of this central location.

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Tunjungan St No.11 - 21, Genteng, Surabaya, 60275, Indonesia

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Entertainment
Eco Friendly
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Towels
  • Toothbrush and toothpaste
  • Hair dryer
Bedroom
  • Air conditioning
  • Bed sheets
  • Premium bedding
  • Blackout drapes/curtains
  • Iron/ironing board
  • Eco-friendly cleaning products used
  • Energy-saving switches
  • Desk chair
  • Desk
  • Laptop-friendly workspace
  • Safe
  • Slippers
  • Water-efficient showers only
Breakfast
  • 1 restaurant
  • 1 bar
  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 250000 for adults and IDR 125000 for children
  • Room service available
  • Free bottled water
  • Electric kettle
Parking
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
Accessibility
  • Wheelchair-accessible spa
  • Accessible airport shuttle
  • Wheelchair-accessible parking
  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible registration desk
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
Activities
  • Outlet shopping
  • Bicycle rentals
  • 4 hot tubs
  • 2 outdoor pools
  • Bike storage
  • Fitness center
  • Bike parking
  • Sauna
  • Full-service spa
Entertainment
  • Cable channels
  • 49-inch flat-screen TV
  • Streaming services
  • Premium channels
General
  • Business center
  • Meeting rooms - 18
  • Conference space (6954 square feet)
  • Front-desk safe
  • Elevator
  • Banquet hall
  • Indonesian
  • English
  • Living plant wall
  • Humane treatment of captive wild animals
  • Comprehensive recycling policy
  • Romance packages available
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • At least 80% organic food
Guest Services
  • 2 outdoor pools
  • Laundry facilities
  • Snack bar/deli
  • Babysitting services
  • Change of bedsheets (on request)
  • Laundry facilities
  • Luggage storage
  • Daily housekeeping
  • Porter/bellhop
  • Change of towels (on request)
  • Dry cleaning service
  • 24-hour front desk
  • Concierge services
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
Outdoors
  • Terrace
  • Outdoor entertainment area
Spa
  • Couples treatment room(s)
  • Massages
  • Massage/treatment rooms
  • 2 treatment rooms

Policies

Check-in
Check-in start time: 2:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome. rollaway/extra beds are available for idr 400000.0 per night.
Payment Policy
Fee for buffet breakfast: approximately idr 250000 for adults and idr 125000 for children airport shuttle fee: idr 350000 per vehicle (one-way, maximum occupancy 3) rollaway bed fee: idr 400000.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number 53498345345hl safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards and debit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property uses a grey water recycling system and eco-friendly cleaning products

Reviews

Jerry
Aug 9, 2025 01:06:33 PM
Review Score:   10
Summary: Clean and new spacious room,conveniently located downtown near to Tunjungan Mall,walking distance ti many restaurant and shops.
See All Reviews

Room Arrangement

Room Info Facilities
Business Double Room
Room Size: 280 square feet m2
1 Double Bed
Business Double Room

General

Ping - 8, Number of living rooms 0, Mini-fridge, No rollaway/extra beds, Number of bedrooms - 0, Square feet - 280, No cribs (infant beds), Shower only, Square meters - 26, Wheelchair accessible, Bed count minimum 1, Bed count maximum 1
Executive Double Room
Room Size: 431 square feet m2
1 King Bed
Executive Double Room

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Ping - 12, Extra bed count 1, Square feet - 431, Bathrobes, Mini-fridge, Square meters - 40, Separate bathtub and shower, No cribs (infant beds), Separate sitting area, Bed count minimum 1, Bed count maximum 1, City view
Junior Double Room
Room Size: 388 square feet m2
1 Double Bed
Junior Double Room

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Ping - 11, Square meters - 36, Square feet - 388, Extra bed count 1, Mini-fridge, Separate bathtub and shower, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1, City view
Deluxe Twin Room
Room Size: 323 square feet m2
2 Large Twin Beds
Deluxe Twin Room

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Ping - 9, Number of bedrooms - 0, Shower only, Square feet - 323, Wheelchair accessible, Extra bed count 1, Mini-fridge, Square meters - 30, No cribs (infant beds), Bed count minimum 2, Bed count maximum 2
Family Double Room
Room Size: 753 square feet m2
1 King Bed
Family Double Room

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Square feet - 753, Dining table, Number of bedrooms - 0, Kitchenette, Dishwasher, Full-sized refrigerator/freezer, Microwave, Stovetop, Extra bed count 1, Separate dining area, Ping - 21, Bathrobes, Separate bathtub and shower, Square meters - 70, No cribs (infant beds), Separate sitting area, Bed count minimum 1, Bed count maximum 1
Premier Double Room
Room Size: 344 square feet m2
1 King Bed
Premier Double Room

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Square feet - 344, Wheelchair accessible, Extra bed count 1, Number of bathrooms - 1, Ping - 10, Square meters - 32, Mini-fridge, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1, City view
Business Twin Room
Room Size: 280 square feet m2
2 Large Twin Beds
Business Twin Room

General

Ping - 8, Number of living rooms 0, Mini-fridge, No rollaway/extra beds, Number of bedrooms - 0, Square feet - 280, No cribs (infant beds), Shower only, Square meters - 26, Wheelchair accessible, Bed count minimum 2, Bed count maximum 2
Deluxe Double Room
Room Size: 323 square feet m2
1 Double Bed
Deluxe Double Room

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Ping - 9, Number of bedrooms - 0, Shower only, Square feet - 323, Wheelchair accessible, Extra bed count 1, Mini-fridge, Square meters - 30, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1

FAQ's

Is this Platinum Hotel Tunjungan Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Platinum Hotel Tunjungan Surabaya have a swimming pool?

Yes, this Platinum Hotel Tunjungan Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Platinum Hotel Tunjungan Surabaya?

Best-rates for the Platinum Hotel Tunjungan Surabaya starts from $67 per night with includes Pool, Accessibility, Business Services, Kitchen, Balcony/Terrace, Bedding/Linens, Bar, Entertainment, Hot Tub, Air Conditioner, Parking, TV, Wheelchair Accessible, Spa, Breakfast, Child Friendly, Laundry, Designated Smoking Area, Wellness Facilities, Restaurant, Guest Services, Eco Friendly, Internet with all other facilities. Hotala matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Platinum Hotel Tunjungan Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Platinum Hotel Tunjungan Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Platinum Hotel Tunjungan Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Platinum Hotel Tunjungan Surabaya?

Based on the information reported by the owner or manager, the Platinum Hotel Tunjungan Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Platinum Hotel Tunjungan Surabaya?

Based on the information reported by the owner or manager, details for the cancellation policy for the Platinum Hotel Tunjungan Surabaya are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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