Platinum Hotel Tunjungan Surabaya | Hotel in Surabaya

| 9.0 (22 Reviews) |  1 Bathroom
Surabaya Hotel | Platinum Hotel Tunjungan Surabaya

Hotel in Surabaya

This hotel features 2 outdoor pools, a full-service spa, and a restaurant. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
Change of towels is available on request.
Platinum Hotel Tunjungan Surabaya offers 292 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 49-inch flat-screen televisions come with premium cable channels. Bathrooms include slippers, hair dryers, and toothbrushes and toothpaste.

This Surabaya hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.


2 outdoor swimming pools and 4 hot tubs are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Tunjungan St No.11 - 21, Genteng, Surabaya, 60275, Indonesia

Amenities

Air ConditionerAir Conditioner
ParkingParking
PoolPool
Designated Smoking AreaDesignated Smoking Area
TVTV
Wheelchair AccessibleWheelchair Accessible
Balcony/TerraceBalcony/Terrace
AccessibilityAccessibility
Business ServicesBusiness Services
Bedding/LinensBedding/Linens
Wellness FacilitiesWellness Facilities
SpaSpa
RestaurantRestaurant
BarBar
Guest ServicesGuest Services
EntertainmentEntertainment
Eco FriendlyEco Friendly
BreakfastBreakfast
Child FriendlyChild Friendly
Hot TubHot Tub
InternetInternet
KitchenKitchen
LaundryLaundry

Facility Overview

BathroomsBathrooms
  • SoapSoap
  • Hair dryerHair dryer
  • ShampooShampoo
  • TowelsTowels
  • Toothbrush and toothpasteToothbrush and toothpaste
BedroomBedroom
  • Blackout drapes/curtainsBlackout drapes/curtains
  • Air conditioningAir conditioning
  • Premium beddingPremium bedding
  • Bed sheetsBed sheets
  • Iron/ironing boardIron/ironing board
  • Energy-saving switchesEnergy-saving switches
  • Water-efficient showers onlyWater-efficient showers only
  • Desk chairDesk chair
  • Laptop-friendly workspaceLaptop-friendly workspace
  • SafeSafe
  • DeskDesk
  • SlippersSlippers
  • Eco-friendly cleaning products usedEco-friendly cleaning products used
BreakfastBreakfast
  • 1 bar1 bar
  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 250000 for adults and IDR 125000 for childrenBuffet breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 250000 for adults and IDR 125000 for children
  • Room service availableRoom service available
  • 1 restaurant1 restaurant
  • Electric kettleElectric kettle
  • Free bottled waterFree bottled water
ParkingParking
  • 24-hour roundtrip airport shuttle (surcharge)24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on siteFree self parking on site
  • Wheelchair-accessible parking availableWheelchair-accessible parking available
  • Free valet parking on siteFree valet parking on site
  • Airport shuttle on requestAirport shuttle on request
AccessibilityAccessibility
  • Wheelchair accessible (may have limitations)Wheelchair accessible (may have limitations)
  • Wheelchair-accessible loungeWheelchair-accessible lounge
  • Wheelchair-accessible path to elevatorWheelchair-accessible path to elevator
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • ElevatorElevator
  • Wheelchair-accessible restaurantWheelchair-accessible restaurant
  • Wheelchair-accessible parkingWheelchair-accessible parking
  • Wheelchair-accessible spaWheelchair-accessible spa
  • Accessible airport shuttleAccessible airport shuttle
  • Wheelchair-accessible fitness centerWheelchair-accessible fitness center
  • Wheelchair-accessible registration deskWheelchair-accessible registration desk
  • Wheelchair-accessible business centerWheelchair-accessible business center
ActivitiesActivities
  • Outlet shoppingOutlet shopping
  • 4 hot tubs4 hot tubs
  • Full-service spaFull-service spa
  • Bike parkingBike parking
  • Bicycle rentalsBicycle rentals
  • SaunaSauna
  • Bike storageBike storage
  • Fitness centerFitness center
  • 2 outdoor pools2 outdoor pools
EntertainmentEntertainment
  • Streaming servicesStreaming services
  • Premium channelsPremium channels
  • Cable channelsCable channels
  • 49-inch flat-screen TV49-inch flat-screen TV
GeneralGeneral
  • Business centerBusiness center
  • Conference space (6954 square feet)Conference space (6954 square feet)
  • Meeting rooms -  18Meeting rooms - 18
  • Front-desk safeFront-desk safe
  • Banquet hallBanquet hall
  • ElevatorElevator
  • IndonesianIndonesian
  • EnglishEnglish
  • Designated smoking areasDesignated smoking areas
  • Living plant wallLiving plant wall
  • Romance packages availableRomance packages available
  • Double-glazed windowsDouble-glazed windows
  • Comprehensive food waste policyComprehensive food waste policy
  • At least 80% organic foodAt least 80% organic food
  • Humane treatment of captive wild animalsHumane treatment of captive wild animals
  • Comprehensive recycling policyComprehensive recycling policy
Guest ServicesGuest Services
  • Snack bar/deliSnack bar/deli
  • Laundry facilitiesLaundry facilities
  • Babysitting servicesBabysitting services
  • 2 outdoor pools2 outdoor pools
  • Daily housekeepingDaily housekeeping
  • Concierge servicesConcierge services
  • Dry cleaning serviceDry cleaning service
  • Change of towels (on request)Change of towels (on request)
  • 24-hour front desk24-hour front desk
  • Change of bedsheets (on request)Change of bedsheets (on request)
  • Laundry facilitiesLaundry facilities
  • Porter/bellhopPorter/bellhop
  • Luggage storageLuggage storage
InternetInternet
  • Available in all rooms: Free WiFiAvailable in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFiAvailable in some public areas: Free WiFi
OutdoorsOutdoors
  • Outdoor entertainment areaOutdoor entertainment area
  • TerraceTerrace
SpaSpa
  • MassagesMassages
  • Massage/treatment roomsMassage/treatment rooms
  • 2 treatment rooms2 treatment rooms
  • Couples treatment room(s)Couples treatment room(s)

Policies

Check-in
Check-in
Check-in start time: 2:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out
Check-out
Check-out before noon
Child Policy
Child Policy
Children are welcome. rollaway/extra beds are available for idr 400000.0 per night.
Payment Policy
Payment Policy
Fee for buffet breakfast: approximately idr 250000 for adults and idr 125000 for children airport shuttle fee: idr 350000 per vehicle (one-way, maximum occupancy 3) rollaway bed fee: idr 400000.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pet Policy
No pets or service animals allowed
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number 220009572884 safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards and debit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property uses a grey water recycling system and eco-friendly cleaning products

Reviews

Jerry
Aug 9, 2025 01:06:33 PM
Review Score:   10
Summary: Clean and new spacious room,conveniently located downtown near to Tunjungan Mall,walking distance ti many restaurant and shops.
See All Reviews

Room Arrangement

Room InfoFacilities
Business Double Room
Room Size: 280 square feet m2
1 Double Bed
Business Double Room

General

Ping - 8, Mini-fridge, Private bathroom, No rollaway/extra beds, Square feet - 280, No cribs (infant beds), Number of bedrooms - 1, Shower only, Square meters - 26, Wheelchair accessible, Bed count minimum 1, Bed count maximum 1
Penthouse
Room Size: 1507 square feet m2
3 King Bed and Twin Beds
Penthouse

General

Number of bedrooms - 2, Dishwasher, Full-sized refrigerator/freezer, Stovetop, Extra bed count 1, Ping - 42, Separate dining area, Bathrobes, Separate bathtub and shower, Square feet - 1507, Bed count minimum 3, Rollaway/extra beds (surcharge), Square meters - 140, Kitchenette, Microwave, Location - top floor, Wheelchair accessible, Number of living rooms 1, Number of bathrooms - 2, Private bathroom, No cribs (infant beds), Separate sitting area, Rainfall showerhead, Bed count maximum 3, City view
Executive Double Room
Room Size: 431 square feet m2
1 King Bed
Executive Double Room

General

Rollaway/extra beds (surcharge), Number of bedrooms - 1, Ping - 12, Extra bed count 1, Square feet - 431, Bathrobes, Mini-fridge, Square meters - 40, Private bathroom, Separate bathtub and shower, No cribs (infant beds), Separate sitting area, Bed count minimum 1, Bed count maximum 1, City view
Junior Double Room
Room Size: 388 square feet m2
1 Double Bed
Junior Double Room

General

Rollaway/extra beds (surcharge), Number of bedrooms - 1, Ping - 11, Square meters - 36, Square feet - 388, Extra bed count 1, Mini-fridge, Private bathroom, Separate bathtub and shower, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1, City view
Deluxe Twin Room
Room Size: 323 square feet m2
2 Large Twin Beds
Deluxe Twin Room

General

Rollaway/extra beds (surcharge), Ping - 9, Number of bedrooms - 1, Shower only, Square feet - 323, Wheelchair accessible, Extra bed count 1, Mini-fridge, Square meters - 30, Private bathroom, No cribs (infant beds), Bed count minimum 2, Bed count maximum 2
Family Double Room
Room Size: 753 square feet m2
1 King Bed
Family Double Room

General

Rollaway/extra beds (surcharge), Square feet - 753, Dining table, Kitchenette, Number of bedrooms - 1, Dishwasher, Full-sized refrigerator/freezer, Microwave, Stovetop, Extra bed count 1, Separate dining area, Ping - 21, Bathrobes, Private bathroom, Separate bathtub and shower, Square meters - 70, No cribs (infant beds), Separate sitting area, Bed count minimum 1, Bed count maximum 1
Premier Double Room
Room Size: 344 square feet m2
1 King Bed
Premier Double Room

General

Rollaway/extra beds (surcharge), Number of bedrooms - 1, Square feet - 344, Wheelchair accessible, Extra bed count 1, Ping - 10, Square meters - 32, Mini-fridge, Private bathroom, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1, City view
Business Twin Room
Room Size: 280 square feet m2
2 Large Twin Beds
Business Twin Room

General

Ping - 8, Mini-fridge, Private bathroom, No rollaway/extra beds, Square feet - 280, No cribs (infant beds), Number of bedrooms - 1, Shower only, Square meters - 26, Wheelchair accessible, Bed count minimum 2, Bed count maximum 2
Deluxe Double Room
Room Size: 323 square feet m2
1 Double Bed
Deluxe Double Room

General

Rollaway/extra beds (surcharge), Ping - 9, Number of bedrooms - 1, Shower only, Square feet - 323, Wheelchair accessible, Extra bed count 1, Mini-fridge, Square meters - 30, Private bathroom, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1

FAQ's

Is this Platinum Hotel Tunjungan Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Platinum Hotel Tunjungan Surabaya have a swimming pool?

Yes, this Platinum Hotel Tunjungan Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Platinum Hotel Tunjungan Surabaya?

Best-rates for the Platinum Hotel Tunjungan Surabaya starts from $70 per night with includes Wheelchair Accessible, Balcony/Terrace, Accessibility, Business Services, Entertainment, Breakfast, Child Friendly, Hot Tub, Pool, Designated Smoking Area, Spa, Eco Friendly, Internet, Kitchen, Air Conditioner, Parking, Restaurant, Guest Services, Laundry, TV, Bedding/Linens, Wellness Facilities, Bar with all other facilities. Hotala matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Platinum Hotel Tunjungan Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Platinum Hotel Tunjungan Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Platinum Hotel Tunjungan Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Platinum Hotel Tunjungan Surabaya?

Based on the information reported by the owner or manager, the Platinum Hotel Tunjungan Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Platinum Hotel Tunjungan Surabaya?

Based on the information reported by the owner or manager, details for the cancellation policy for the Platinum Hotel Tunjungan Surabaya are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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