Marroad Hakone | Hotel in Hakone

| 8.2 (325 Reviews) | 1 Bathroom

Hotel in Gora, Hakone

A restaurant, a bar/lounge, and a sauna are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and free train station pick-up are also provided. Other amenities include a 24-hour front desk, free newspapers, and free train station drop-off.
Marroad Hakone offers 45 accommodations with safes and slippers. LED televisions come with digital channels.

Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Hakone hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

1320, Goura, Hakone-machi, Hakone, 250-0408, Japan

Amenities

Parking

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Hair dryer

Shower

Shampoo

Soap

Toothbrush and toothpaste

Designer toiletries

Toilet paper

Towels

Bedroom

Blackout drapes/curtains

Bed sheets

Phone

Safe

Iron/ironing board (on request)

Slippers

Soundproofing

Breakfast

1 bar

Continental breakfast available for a fee daily 7:30 AM–9:00 AM: JPY 2970 for adults and JPY 1650 for children

1 restaurant

Refrigerator

Parking

Limited onsite parking

Free self parking on site

Free roundtrip train station shuttle from 9:00 AM - 6:00 PM

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair accessible (may have limitations)

Thin carpet in room

Wheelchair-accessible registration desk

Elevator

Wheelchair-accessible restaurant

Activities

Sauna

Hot springs

Entertainment

LED TV

Digital channels

General

Vending machine

Water dispenser

Elevator

Free newspapers in lobby

Japanese

English

Smoke-free property

Guest Services

Refrigerator

Soundproofed rooms

24-hour front desk

Daily housekeeping

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Terrace

Spa

Separate men/women areas in public bath

Yukata (Japanese robe)

Massages

Indoor mineral hot springs (onsen)

Outdoor mineral hot springs (onsen)

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 7:00 pm early check-in is available for a fee early check-in subject to availability minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before 11 am late check-out subject to availability

Child Policy

Children are welcome. cribs (infant beds) are not available.

Payment Policy

Fee for continental breakfast: approximately jpy 2970 for adults and jpy 1650 for children early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash

Reviews

Joshua

Dec 14, 2025 01:33:48 PM

Review Score: 4

Summary: We stayed in a Deluxe Room which was fantastic—apparently recently renovated, and the new touches were excellent. We also appreciated the arrival Happy Hour with unlimited drinks and light snacks. Unfortunately, the positives ended there. The service was deeply disappointing. The staff seemed completely bothered by our presence and rushed us through interactions, including breakfast orders. The low point was dinner: we were told the restaurant was 'full' and had to find food elsewhere, despite seeing only about five people dining inside all night. Since the hotel is isolated up a mountain (a 30-minute walk to the nearest conbini) and they offer no room service, we were left stranded with no alternatives provided by the staff. Note to travelers: We luckily found Bombay Hakone, an Indian restaurant that delivered excellent food up the twisty mountain roads in the rain—major kudos to them. As for the facilities, the onsens were nice but small, and the outdoor roof leaked, dripping ice-cold rain on us while trying to relax. I have stayed at many ryokans and hotels in the Hakone area; this was my first and last visit to Hotel Marroad.

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Room Arrangement

Room Info	Facilities
1F, Standard Twin Room, Non Smoking, 3 Adults (Dinner plan requires check-in by 5:00 p.m.) Room Size: m² 2 Large Twin Beds	General Number of living rooms 0, Rollaway/extra beds (free), Number of bedrooms - 0, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
2F, Mt. Daimonji View Twin w/ Tatami Room, NS, 4 Adults (Dinner plan requires check-in by 5 PM) Room Size: m² 4 Large Twin Beds and Twin Futons	General Bed count minimum 4, No rollaway/extra beds, Number of bedrooms - 1, Bed count maximum 4
3F/4F, Superior Twin Room Upper floors, Non smoking, 2 Adults (Dinner plan requires check-in by 5PM) Room Size: 301 square feet m² 2 Large Twin Beds	General Ping - 8, No rollaway/extra beds, Number of bedrooms - 1, Square meters - 28, Square feet - 301, Bed count minimum 2, Bed count maximum 2
3F/4F, Standard Twin with Tatami Room Upper floors, NS, 4 Adults (Dinner plan requires C/I by 5 PM) Room Size: m² 4 Large Twin Beds and Twin Futons	General Bed count minimum 4, No rollaway/extra beds, Number of bedrooms - 1, Bed count maximum 4
3F/4F, Deluxe Room, Non Smoking, 4 Adults (Dinner plan requires check-in by 5:00 p.m.) Room Size: 753 square feet m² 4 Large Twin Beds	General Bed count minimum 4, Square feet - 753, No rollaway/extra beds, Square meters - 70, Number of bedrooms - 1, Bed count maximum 4, Ping - 21
1F, Standard Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.) Room Size: 301 square feet m² 2 Large Twin Beds	General Ping - 8, Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Square meters - 28, Square feet - 301, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
3F/4F, Superior Twin Room Upper floors, Non Smoking, 3 Adults (Dinner plan requires check-in by 5 PM Room Size: 301 square feet m² 2 Large Twin Beds	General Ping - 8, Rollaway/extra beds (free), Number of bedrooms - 1, Square meters - 28, Square feet - 301, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
2F, Mt. Daimonji View Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.) Room Size: 301 square feet m² 2 Large Twin Beds	General Ping - 8, No rollaway/extra beds, Number of bedrooms - 1, Square meters - 28, Square feet - 301, Bed count minimum 2, Bed count maximum 2
1F, Standard Twin with Tatami Room, Non Smoking, 5 Adults (Dinner plan requires check-in by 5:00 p.m Room Size: m² 5 Large Twin Beds and Twin Futons	General Number of living rooms 0, Bed count minimum 5, No rollaway/extra beds, Number of bedrooms - 0, Bed count maximum 5, Number of bathrooms - 1

FAQ's

Is this Marroad Hakone pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Marroad Hakone have a swimming pool?

No, this Marroad Hakone does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Marroad Hakone?

Best-rates for the Marroad Hakone starts from $217 per night with includes TV, Restaurant, Toiletries, Laundry, Parking, Accessibility, Security/Safety, Breakfast, Balcony/Terrace, Bedding/Linens, Spa, Bar, Guest Services, Child Friendly, Internet, Wheelchair Accessible, Wellness Facilities, Kitchen with all other facilities. Hotala matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Marroad Hakone a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Marroad Hakone wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Marroad Hakone is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Marroad Hakone?

Based on the information reported by the owner or manager, the Marroad Hakone indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Marroad Hakone?

Based on the information reported by the owner or manager, details for the cancellation policy for the Marroad Hakone are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability

Nightly rates from:

US $217