Kimpton Aluna Tulum by IHG | Hotel in Tulum

| 9.0 (286 Reviews) |  1 Bathroom
Zama Hotel | Kimpton Aluna Tulum by IHG

Experience Luxury at Kimpton Aluna Tulum by IHG in Zama

Your next getaway awaits at Kimpton Aluna Tulum by IHG, a luxurious hotel located in the picturesque neighborhood of Zama in Tulum. This smoke-free haven features not one, but two stunning outdoor swimming pools, making it the perfect retreat for relaxation and rejuvenation.

Indulge in the full-service spa, or maintain your fitness routine at the state-of-the-art 24-hour fitness center. When it comes to convenience, you’ll appreciate the complimentary WiFi in public areas and free valet parking. The property also offers a delightful poolside bar, a 24-hour business center, and an array of spa services to enhance your experience.

At Kimpton Aluna Tulum by IHG, you will find 78 elegantly designed air-conditioned accommodations equipped with modern amenities like iPod docking stations and safes. Each room boasts its own private balcony or patio, inviting you to take in the beautiful surroundings. Sleep comfortably on premium bedding layered with soft down comforters. For entertainment, enjoy a variety of programs on 40-inch Smart televisions that come with Netflix access.

The bathrooms are thoughtfully equipped with either bathtubs or showers, plush bathrobes, cozy slippers, and complimentary toiletries, ensuring every aspect of your stay is catered to. Additionally, each room provides complimentary wireless Internet access, ceiling fans, and blackout drapes/curtains for your comfort. Daily housekeeping is included, and hypo-allergenic bedding is available upon request.

In addition to the exceptional amenities within the hotel, guests can take advantage of complimentary bicycles and explore the vibrant area surrounding Tulum. Recreational activities, both on-site and nearby, are available to suit your adventure needs (some may have additional fees).

Where to Stay in Tulum: Discover Zama's Unique Charm

Welcome to Zama, a tranquil neighborhood nestled in Tulum, Quintana Roo, Mexico. This vibrant area blends natural beauty with modern conveniences, making it one of the most desirable locations for your stay. Known for its lush surroundings and close proximity to the stunning Caribbean coastline, Zama offers visitors the chance to immerse themselves in both relaxation and adventure. With unique architectural designs that reflect the local culture, you will find an array of boutique accommodations and wellness retreats, such as the Kimpton Aluna Tulum by IHG. This smoke-free hotel stands out with its two outdoor swimming pools, a full-service spa, and exceptional amenities, ensuring a comfortable and rejuvenating experience during your visit.

When staying at Kimpton Aluna Tulum, you'll be just minutes away from Tulum’s best activities and attractions. Take a short bike ride or stroll through nearby eco-parks and cenotes, where you can cool off in crystal-clear waters. For a day of exploration, visit the iconic Tulum Ruins to witness ancient Mayan civilization against a breathtaking backdrop. Afterward, unwind at one of the local beach clubs or indulge in gourmet dining experiences that showcase the flavors of the region. Whether you're looking for adventure or relaxation, Zama, paired with the luxurious offerings of Kimpton Aluna Tulum, serves as the perfect base for your Tulum getaway.

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Poligono 04 Fraccion 05 Lote 04 S/N, Tulum, 77780, Mexico

Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Spa
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Bathrooms
  • Bathtub or shower
  • Private bathroom
  • Towels
  • Bathrobes
  • Free toiletries
Bedroom
  • Air conditioning
  • Bed sheets
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Blackout drapes/curtains
  • Free rollaway beds
  • Ceiling fan
  • Safe
  • Slippers
Breakfast
  • Buffet breakfast available for a fee daily 7:30 AM–11:30 AM: MXN 340 for adults and MXN 170 for children
  • Room service available
  • 1 poolside bar
Parking
  • Free uncovered valet parking on site
  • Free uncovered self parking on site
Accessibility
  • Wheelchair-accessible concierge desk
  • Pool access ramp on site
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible registration desk
  • Well-lit path to entrance
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Activities
  • Ecotours
  • Snorkeling
  • Hiking/biking trails
  • Ziplining
  • Health/beauty spa
  • Beach access
  • Free beach club
  • Theme parks
  • 24-hour fitness center
  • 2 outdoor pools
  • Bike storage
  • Bike parking
  • Free bicycle rentals
  • Full-service spa
Entertainment
  • 40-inch Smart TV
  • Streaming services
  • iPod dock
  • Netflix
General
  • Coworking space
  • Meeting room
  • 24-hour business center
  • ATM/banking services
  • Elevator
  • Banquet hall
  • Spanish
  • English
  • Smoke-free property
Guest Services
  • Laundry facilities
  • 2 outdoor pools
  • Babysitting (surcharge)
  • In-room child care (surcharge)
  • Free rollaway/extra beds
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Daily housekeeping
  • 24-hour front desk
  • Concierge services
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Terrace
  • Pool umbrellas
  • Pool sun loungers
  • Free pool cabanas
  • Garden
  • Balcony or patio
Spa
  • Body treatments
  • Spa open daily
  • Massages
  • Facials
  • Couples treatment room(s)
  • Body scrubs

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon late check-out subject to availability
Child Policy
Children are welcome. free rollaway/extra beds!
Payment Policy
Fee for buffet breakfast: approximately mxn 340 for adults and mxn 170 for children late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Food and water bowls are available pets stay free service animals are welcome, and are exempt from fees
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of clean promise (ihg) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

DR JESUS A
Sep 7, 2025 07:58:21 AM
Review Score:   10
Summary: Great location, super friendly staff
See All Reviews

Room Arrangement

Room Info Facilities
Room, 2 Queen Beds (Essential)
Room Size: 412.36 square feet m2
2 Queen Beds
Room, 2 Queen Beds (Essential)

General

Square feet - 412.36, Number of living rooms 0, Number of bedrooms - 0, Ping - 12, Square meters - 38, Pets not allowed, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Free cribs/infant beds, Bed count maximum 2
Suite, 1 Bedroom
Room Size: 689.85 square feet m2
1 King Bed
Suite, 1 Bedroom

General

Ping - 19, Square meters - 64, Number of living rooms 0, Number of bedrooms - 0, Square feet - 689.85, Sofa bed, Pets not allowed, Bed count minimum 1, Bed count maximum 1, Extra bed count 2, Number of bathrooms - 1, Free cribs/infant beds
Room, 2 Queen Beds, Balcony (Essential)
Room Size: 412.36 square feet m2
2 Queen Beds
Room, 2 Queen Beds, Balcony (Essential)

General

Square feet - 412.36, Number of living rooms 0, Number of bedrooms - 0, Ping - 12, Square meters - 38, Pets not allowed, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Free cribs/infant beds, Bed count maximum 2
Room, 2 Queen Beds, Mobility Accessible
Room Size: 412.36 square feet m2
2 Queen Beds
Room, 2 Queen Beds, Mobility Accessible

General

Square feet - 412.36, Number of living rooms 0, Number of bedrooms - 0, Ping - 12, Square meters - 38, Pets not allowed, Wheelchair accessible, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Free cribs/infant beds, Bed count maximum 2
Suite, 1 Bedroom, Balcony
Room Size: 689.85 square feet m2
1 King Bed
Suite, 1 Bedroom, Balcony

General

Ping - 19, Square meters - 64, Number of living rooms 0, Number of bedrooms - 0, Square feet - 689.85, Pets not allowed, Location - top floor, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1, Free cribs/infant beds
Room (Essential)
Room Size: 412.36 square feet m2
1 Twin Bed
Room (Essential)

General

Square feet - 412.36, Number of living rooms 0, Number of bedrooms - 0, Ping - 12, Square meters - 38, Pets not allowed, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Room, 1 King Bed, Balcony (Essential)
Room Size: 412.36 square feet m2
1 King Bed
Room, 1 King Bed, Balcony (Essential)

General

Square feet - 412.36, Number of living rooms 0, Number of bedrooms - 0, Ping - 12, Square meters - 38, Sofa bed, Pets not allowed, Bed count minimum 1, Bed count maximum 1, Extra bed count 2, Number of bathrooms - 1, Free cribs/infant beds
Room, 1 King Bed (Essential)
Room Size: 412.36 square feet m2
1 King Bed
Room, 1 King Bed (Essential)

General

Square feet - 412.36, Number of living rooms 0, Number of bedrooms - 0, Ping - 12, Square meters - 38, Sofa bed, Pets not allowed, Bed count minimum 1, Bed count maximum 1, Extra bed count 2, Number of bathrooms - 1, Free cribs/infant beds

FAQ's

Is this Zama hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Zama hotel have a swimming pool?

Yes, this Zama hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Zama hotel?

Best-rates for the Zama hotel starts from $126 per night with includes Air Conditioner, Security/Safety, Parking, Pool, Balcony/Terrace, Bedding/Linens, Bar, Child Friendly, Internet, Laundry, TV, Wheelchair Accessible, Accessibility, Business Services, Wellness Facilities, Spa, Toiletries, Guest Services, Entertainment, Breakfast with all other facilities. Hotala matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Zama hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Zama hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Zama hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Zama hotel?

Based on the information reported by the owner or manager, the Zama hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Zama hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Zama hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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