JW Marriott Surabaya | Hotel in Surabaya

| 9.2 (451 Reviews) |  1 Bathroom
Surabaya Hotel | JW Marriott Surabaya

Experience Luxury at JW Marriott Surabaya

Welcome to the exceptional JW Marriott Surabaya, a premier hotel that offers you unparalleled luxury and comfort in the heart of Surabaya. This upscale property features an impressive array of amenities, including four exquisite restaurants, a stunning outdoor pool, and a fully equipped health club.

During your stay, enjoy complimentary WiFi throughout the public areas, free self-parking for your convenience, and even a shopping center shuttle. Unwind at our bar/lounge or grab a quick bite at our snack bar/deli. For relaxation, take advantage of our sauna facilities or participate in our complimentary manager's reception.

Your accommodation at JW Marriott Surabaya includes 407 well-appointed, air-conditioned rooms, each featuring minibars and safes for your security. You will find luxurious pillowtop beds adorned with down comforters and premium bedding to ensure a restful night’s sleep. Enjoy entertainment on 48-inch LCD televisions equipped with premium cable channels. Each bathroom is designed for ultimate indulgence, featuring separate bathtubs and showers enhanced by rainfall showerheads, plush bathrobes, slippers, and designer toiletries.

This Surabaya hotel also caters to business travelers, providing complimentary newspapers, phones, and bottled water in all rooms. Brew your favorite coffee or tea with the in-room makers or request relaxing massages for a rejuvenating experience. A nightly turndown service awaits you, and daily housekeeping ensures a pristine environment during your visit.

For recreation, our hotel boasts an outdoor pool, a children's pool, and a hot tub, perfect for families and solo travelers alike. Further enhance your wellness journey with our top-notch health club and sauna. Discover the vibrant atmosphere and welcoming services at JW Marriott Surabaya, where you can create unforgettable memories in East Java.

Where to Stay in Surabaya: Experience the Heart of East Java

When considering where to stay in Surabaya, you will find that this bustling city is a vibrant blend of rich cultural heritage and modern urban life. Known as Indonesia's second-largest city, Surabaya offers an array of attractions from historical sites like the Heroes Monument to contemporary shopping hubs such as Tunjungan Plaza. The city's thriving culinary scene is another unique highlight, presenting mouthwatering local dishes that reflect its diverse influences. Whether you're drawn to its colorful markets or modern skyscrapers, Surabaya serves as a gateway to East Java's enchanting landscapes.

Staying at the luxurious JW Marriott Surabaya, you’ll have access to top-notch amenities and a prime location that allows you to explore nearby attractions effortlessly. Enjoy casual dining and fine cuisine at one of the hotel's four renowned restaurants, then unwind at the outdoor pool or rejuvenate in the health club after a day of sightseeing. Within close proximity, you can visit the iconic Submarine Monument, shop for local crafts at Kampung Ampel, or relax in the beautiful City Park. With free self-parking and a complimentary shuttle service to major shopping centers, your stay in Surabaya will be both memorable and convenient.

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Jalan Embong Malang 85-89, Surabaya, 60261, Indonesia

Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Policies

Check-in
An early check-in fee will be charged check-in start time: 2:00 pm; check-in end time: midnight early check-in subject to availability express check-in available minimum check-in age: 17
Check-out
A late check-out fee will be charged check-out before noon express check-out available late check-out subject to availability
Child Policy
Children are welcome. kids stay free! one child 18 years old or younger stays free when using existing bedding. rollaway/extra beds are available for idr 605000.0 per night. free cribs (infant beds)!
Payment Policy
Fee for full breakfast: approximately idr 328000 for adults and idr 164000 for children airport shuttle fee: idr 600000 per person valet parking fee: idr 100000 per stay early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) rollaway bed fee: idr 605000.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a smoke detector and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott)

Reviews

Monica
Aug 31, 2025 01:56:26 PM
Review Score:   10
Summary: We all are very impressed with how well the hotel is run. Among 5-star hotels in Surabaya and Jakarta, this hotel is the best and service truly stands out. Room service was prompt and courteous, the Executive Lounge offered excellent food, drinks, and personalized attention, and breakfast at the Pavilion was outstanding.
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FAQ's

Is this JW Marriott Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the JW Marriott Surabaya have a swimming pool?

Yes, this JW Marriott Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in JW Marriott Surabaya?

Best-rates for the JW Marriott Surabaya starts from $94 per night with includes Entertainment, Barbecue/Outdoor Cooking, Laundry, Accessibility, Transportation/Shuttle, Bedding/Linens, Restaurant, Breakfast, Child Friendly, Parking, Pool, Balcony/Terrace, Business Services, Wellness Facilities, Bar, Guest Services, Kitchen, Air Conditioner, Wheelchair Accessible, Sports/Activities, Hot Tub, Internet, TV, Security/Safety, Spa, Toiletries with all other facilities. Hotala matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is JW Marriott Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the JW Marriott Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the JW Marriott Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the JW Marriott Surabaya?

Based on the information reported by the owner or manager, the JW Marriott Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for JW Marriott Surabaya?

Based on the information reported by the owner or manager, details for the cancellation policy for the JW Marriott Surabaya are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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