Iberostar Heritage Grand Mencey | Hotel in Santa Cruz de Tenerife

| 9.2 (1000 Reviews) |  1 Bathroom
Santa Cruz de Tenerife Hotel | Iberostar Heritage Grand Mencey

Iberostar Heritage Grand Mencey: A Luxurious Getaway in Santa Cruz de Tenerife

At the Iberostar Heritage Grand Mencey, you are invited to experience a luxurious retreat in the heart of Santa Cruz de Tenerife. This exquisite hotel boasts four world-class restaurants and an expansive full-service spa, ensuring that your stay is both indulgent and rejuvenating.

Relax by the outdoor pool, or unwind at one of the two bars and lounges available on-site. The property also features a well-equipped health club and a poolside bar for leisurely moments under the sun. With complimentary WiFi accessible in public areas, staying connected during your visit is effortless. For your convenience, housekeeping services can be requested as needed.

The Iberostar Heritage Grand Mencey offers 261 elegantly furnished and air-conditioned rooms, each designed with unique décor. Enjoy modern amenities such as minibars, safes, and plasma televisions equipped with satellite channels. Bathrooms are fitted with either bathtubs or showers and come stocked with plush bathrobes, slippers, and premium toiletries to enhance your comfort.

This luxurious hotel in Santa Cruz de Tenerife provides free wireless internet access at speeds exceeding 25 Mbps, making it an excellent choice for business travelers. Each room comes with convenient features like desks, phones, coffee/tea makers, and hair dryers. Should you require additional linens, towel changes, or daily housekeeping, these requests can easily be accommodated.

For those seeking recreational activities, the Iberostar Heritage Grand Mencey has a range of facilities including an inviting outdoor pool, a state-of-the-art health club, and a soothing sauna. Explore various recreational options nearby, with some activities available directly on site (fees may apply).

Where to Stay in Santa Cruz de Tenerife

When considering where to stay in Santa Cruz de Tenerife, you’ll find a vibrant city that blends rich history with stunning natural scenery. Known for its delightful beaches and diverse cultural scene, Santa Cruz de Tenerife is the capital of the Canary Islands and boasts unique features such as the iconic Auditorio de Tenerife, designed by renowned architect Santiago Calatrava. The city's lively markets, beautiful parks, and year-round pleasant climate make it an attractive destination for visitors looking to explore both urban charm and nature's bounty.

While enjoying your stay at the luxurious Iberostar Heritage Grand Mencey, which features four exquisite restaurants, a full-service spa, and an inviting outdoor pool, you'll be perfectly situated to explore nearby attractions. Take a leisurely stroll through the scenic Parque García Sanabria or visit the bustling Mercado de Nuestra Señora de África for local delicacies. For a taste of adventure, venture out to the picturesque Anaga Rural Park for hiking trails amid breathtaking landscapes. After a day of exploration, unwind at the hotel’s health club or enjoy a refreshing drink at one of the two bars/lounges, making it an ideal retreat amidst the excitement of Santa Cruz de Tenerife.

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Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, 38004, Spain

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime express check-in available minimum check-in age: 18
Check-out
Check-out before noon express check-out available
Child Policy
Children are welcome. kids stay free! up to 2 children 12 years old and younger stay free when using existing bedding.
Payment Policy
Fee for buffet breakfast: approximately eur 20 to 30 for adults, and eur 20 to 30 for children nearby parking fee: eur 12 per day (66 ft away) facilities fee: eur 20 per person, per day and includes use of: spa the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property property registration number h-38-4-0000005 safety features at this property include a smoke detector special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property is professionally cleaned

Reviews

Ivan
Aug 7, 2025 04:42:39 AM
Review Score:   6
Summary: Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
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FAQ's

Is this Iberostar Heritage Grand Mencey pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Iberostar Heritage Grand Mencey have a swimming pool?

Yes, this Iberostar Heritage Grand Mencey has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Iberostar Heritage Grand Mencey?

Best-rates for the Iberostar Heritage Grand Mencey starts from $190 per night with includes Parking, Pool, Wellness Facilities, Guest Services, Air Conditioner, Designated Smoking Area, Wheelchair Accessible, Spa, Bar, Child Friendly, Hot Tub, Kitchen, Balcony/Terrace, Accessibility, Business Services, Restaurant, Breakfast, Laundry, TV, Bedding/Linens, Internet with all other facilities. Hotala matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Iberostar Heritage Grand Mencey a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Iberostar Heritage Grand Mencey wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Iberostar Heritage Grand Mencey is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Iberostar Heritage Grand Mencey?

Based on the information reported by the owner or manager, the Iberostar Heritage Grand Mencey indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Iberostar Heritage Grand Mencey?

Based on the information reported by the owner or manager, details for the cancellation policy for the Iberostar Heritage Grand Mencey are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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