Hotel Hacienda Bacalar | Hotel in Chetumal

| 7.7 (1602 Reviews) |  4 Bathrooms  14 Guests
Bacalar Hotel | Hotel Hacienda Bacalar

Hotel in Bacalar, Chetumal

Hotel Hacienda Bacalar features an outdoor swimming pool, garden, a terrace and restaurant in Bacalar. This 3-star hotel has air-conditioned rooms with a private bathroom. The hotel also provides free WiFi as well as a paid airport shuttle service. At the hotel, each room is equipped with a closet. Guest rooms in Hotel Hacienda Bacalar are equipped with a TV and free toiletries. Chetumal International Airport is 21 miles away.

Hotel Hacienda Bacalar is located in Chetumal.

This 23 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: View, Balcony/Terrace, Transportation/Shuttle, and several others. This is a 3 star rated property and has over 1602 reviews with the average score of 7.7 . Coming to Chetumal and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 23 Bedrooms Hotel if you want to learn more about this Hotala place in Chetumal. These details are authentic, as they are provided by our partner, booking.com.

This Hotel Hacienda Bacalar in Chetumal is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel Hacienda Bacalar”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Calle 10 Manzana 15 Entre Avenida 9 y 11, Lote 4 Colonia Centro, Chetumal, 77930, Mexico

Amenities

Air ConditionerAir Conditioner
PoolPool
ViewView
Ocean ViewOcean View
Balcony/TerraceBalcony/Terrace
OceanfrontOceanfront
Transportation/ShuttleTransportation/Shuttle
Security/SafetySecurity/Safety
Sports/ActivitiesSports/Activities
Bedding/LinensBedding/Linens
Wellness FacilitiesWellness Facilities
RestaurantRestaurant
Guest ServicesGuest Services
Child FriendlyChild Friendly
InternetInternet

Facility Overview

BreakfastBreakfast
  • Kids' mealsKids' meals
  • FruitFruit
  • RestaurantRestaurant
ActivitiesActivities
  • Public BathPublic Bath
  • Open-air bathOpen-air bath
  • SolariumSolarium
EntertainmentEntertainment
  • Board games/PuzzlesBoard games/Puzzles
GeneralGeneral
  • Non-smoking roomsNon-smoking rooms
  • Smoke-free propertySmoke-free property
  • Family roomsFamily rooms
  • Air conditioningAir conditioning
Guest ServicesGuest Services
  • Daily housekeepingDaily housekeeping
  • Baggage storageBaggage storage
  • Airport shuttleAirport shuttle
  • Airport shuttle (additional charge)Airport shuttle (additional charge)
  • Tour deskTour desk
  • Invoice providedInvoice provided
InternetInternet
  • InternetInternet
  • Free WifiFree Wifi
  • WifiWifi
OutdoorsOutdoors
  • Outdoor pool (year-round)Outdoor pool (year-round)
  • Outdoor furnitureOutdoor furniture
  • TerraceTerrace
  • Outdoor poolOutdoor pool
  • Sun deckSun deck
  • GardenGarden
Security/SafetySecurity/Safety
  • CCTV in common areasCCTV in common areas
  • CCTV outside propertyCCTV outside property
  • Fire extinguishersFire extinguishers
  • Linens, towels, and laundry washed in accordance with local authority guidelinesLinens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stayGuests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation disinfected between staysGuest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirusUse of cleaning chemicals that are effective against coronavirus
  • Physical distancing in dining areasPhysical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitizedAll plates, cutlery, glasses, and other tableware sanitized
  • First aid kits availableFirst aid kits available
  • Process in place to check health of guestsProcess in place to check health of guests
  • Staff follow all safety protocols as directed by local authoritiesStaff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and common areasHand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removedShared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Physical distancing rules followedPhysical distancing rules followed
SpaSpa
  • Shallow endShallow end
  • Swimming poolSwimming pool
  • Beach chairs/LoungersBeach chairs/Loungers
  • Kids' poolKids' pool
Transportation/ShuttleTransportation/Shuttle
  • Airport pickupAirport pickup
  • Airport drop-offAirport drop-off

Policies

Check-in
Check-in
The minimum age for check-in is 18
Cancellation policy
Cancellation policy
Non refundable
Pet Policy
Pet Policy
Pets are not allowed
Please note that the credit card used to book will be verified with a cost of $1.00 mxn, if the room has not been prepaid and the guest does not arrives before 17:00 the booking will be canceled.
License number: 010-007-007337/2025

Reviews

Value for money:
8.13
Location:
7.67
Staff:
7.88
Facilities:
7.41
Comfort:
7.83
Cleanliness:
7.99
Candy
Jan 2, 2026 08:00:00 AM
Review Score:   9
USA
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: Parking lot, walking distance to shops and town center. Pool and breakfast available.
Negative: Friday night LOUD music til 11. Clutter on paths from cleaning staff.
Summary: Safe and clean
See All Reviews

Room Arrangement

Room InfoFacilities
Superior
Room Type: Double
Room Size: 25 m2
1 King bed(s) Bed

Bathroom

Shampoo, Private bathroom, Free toiletries, Shower, Toilet paper, Towels, Toilet

Media & Technology

TV

General

Air conditioning

Bedroom

Linens, Wardrobe or closet
Standard Family Room
Room Type: Family
Room Size: 25 m2
3 Full bed(s) Bed

Bathroom

Shampoo, Private bathroom, Free toiletries, Shower, Toilet paper, Towels, Toilet

Media & Technology

TV

General

Air conditioning

Bedroom

Linens, Wardrobe or closet
Standard Two Beds
Room Type: Twin
Room Size: 25 m2
2 Full bed(s) Bed

Bathroom

Shampoo, Private bathroom, Free toiletries, Shower, Toilet paper, Towels, Toilet

Media & Technology

TV

General

Air conditioning

Bedroom

Linens, Wardrobe or closet
Standard
Room Type: Double
Room Size: 25 m2
1 Full bed(s) Bed

Bathroom

Shampoo, Private bathroom, Free toiletries, Shower, Toilet paper, Towels, Toilet

Media & Technology

TV

General

Air conditioning

Bedroom

Linens, Wardrobe or closet

FAQ's

Is this Hotel Hacienda Bacalar pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Hotel Hacienda Bacalar?

Check-in time for Hotel Hacienda Bacalar starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Hotel Hacienda Bacalar have a swimming pool?

Yes, this Hotel Hacienda Bacalar has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Hacienda Bacalar?

Best-rates for the Hotel Hacienda Bacalar starts from $40 per night with includes Restaurant, View, Balcony/Terrace, Transportation/Shuttle, Wellness Facilities, Ocean View, Oceanfront, Child Friendly, Air Conditioner, Sports/Activities, Bedding/Linens, Guest Services, Internet, Pool, Security/Safety with all other facilities. Hotala matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Hotel Hacienda Bacalar a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Hacienda Bacalar wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Hacienda Bacalar has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Hacienda Bacalar?

Based on the information reported by the owner or manager, the Hotel Hacienda Bacalar indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Hacienda Bacalar?

Based on the information reported by the owner or manager, details for the cancellation policy for the Hotel Hacienda Bacalar are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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