Eterna Tulum | Hotel in Tulum

| 8.2 (57 Reviews) |  1 Bathroom
La Veleta Hotel | Eterna Tulum

Hotel in La Veleta, Tulum

This smoke-free hotel features an outdoor pool, a poolside bar, and a rooftop terrace. WiFi in public areas is free. Additionally, concierge services, laundry facilities, and express check-in are onsite.
Change of towels is available on request.
Eterna Tulum offers 25 air-conditioned accommodations with minibars and coffee/tea makers. Each accommodation is individually furnished and decorated. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Accommodations at this 3.5-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

Guests under 18 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Calle Cobá Manzana 44 Lote 001 La Veleta, Tulum, 77760, Mexico

Amenities

Air ConditionerAir Conditioner
PoolPool
ViewView
Ocean ViewOcean View
Balcony/TerraceBalcony/Terrace
Transportation/ShuttleTransportation/Shuttle
Security/SafetySecurity/Safety
Bedding/LinensBedding/Linens
BarBar
Guest ServicesGuest Services
InternetInternet
KitchenKitchen
LaundryLaundry

Facility Overview

BathroomsBathrooms
  • ShampooShampoo
  • Private bathroomPrivate bathroom
  • Eco-friendly toiletriesEco-friendly toiletries
  • TowelsTowels
  • SoapSoap
  • Toothbrush and toothpaste (on request)Toothbrush and toothpaste (on request)
  • Toilet paperToilet paper
BedroomBedroom
  • Blackout drapes/curtainsBlackout drapes/curtains
  • Bed sheetsBed sheets
  • Air conditioningAir conditioning
  • Hypo-allergenic beddingHypo-allergenic bedding
  • RecyclingRecycling
  • Iron/ironing board (on request)Iron/ironing board (on request)
  • Restaurant dining guideRestaurant dining guide
  • Heated floorsHeated floors
  • Water-efficient toilets onlyWater-efficient toilets only
  • Bulk dispenser for toiletriesBulk dispenser for toiletries
  • Individually furnishedIndividually furnished
  • Window screensWindow screens
  • Local mapsLocal maps
  • Electrical adapters/chargersElectrical adapters/chargers
  • LED light bulbsLED light bulbs
  • In-room massageIn-room massage
  • Guidebooks/recommendationsGuidebooks/recommendations
  • Individually decoratedIndividually decorated
  • ChefChef
  • SoundproofingSoundproofing
  • Eco-friendly cleaning products providedEco-friendly cleaning products provided
BreakfastBreakfast
  • 1 swim-up bar and 1 poolside bar1 swim-up bar and 1 poolside bar
  • KitchenetteKitchenette
  • Champagne serviceChampagne service
  • Cookware/dishes/utensilsCookware/dishes/utensils
  • MicrowaveMicrowave
  • StovetopStovetop
  • MinibarMinibar
  • Coffee/tea makerCoffee/tea maker
  • RefrigeratorRefrigerator
ParkingParking
  • Beach shuttle (surcharge)Beach shuttle (surcharge)
  • No onsite parking availableNo onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on requestAirport shuttle on request
AccessibilityAccessibility
  • Well-lit path to entranceWell-lit path to entrance
  • 4 stairs to reach property4 stairs to reach property
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance rampFront entrance ramp
  • This property does not have elevatorsThis property does not have elevators
ActivitiesActivities
  • Theme parksTheme parks
  • SkydivingSkydiving
  • SwimmingSwimming
  • ZipliningZiplining
  • Surfing/body boardingSurfing/body boarding
  • Water tubingWater tubing
  • Segway rentals/toursSegway rentals/tours
  • SnorkelingSnorkeling
  • Cave exploringCave exploring
  • Scooter/moped rentalsScooter/moped rentals
  • Hiking/biking trailsHiking/biking trails
  • Health/beauty spaHealth/beauty spa
  • EcotoursEcotours
  • Electric bike charging stationsElectric bike charging stations
  • Outdoor poolOutdoor pool
  • Bike parkingBike parking
  • Bike cleaningBike cleaning
  • Bike storageBike storage
  • Bicycle rentalsBicycle rentals
  • Bike repair servicesBike repair services
GeneralGeneral
  • Coworking spaceCoworking space
  • Front-desk safeFront-desk safe
  • Water dispenserWater dispenser
  • Vending machineVending machine
  • Reception hallReception hall
  • ItalianItalian
  • EnglishEnglish
  • SpanishSpanish
  • Local artist showcaseLocal artist showcase
  • Communal living roomCommunal living room
  • Mosquito netsMosquito nets
  • Locally-owned & organized tours & activitiesLocally-owned & organized tours & activities
  • Living plant wallLiving plant wall
  • Water dispenserWater dispenser
  • Romance packages availableRomance packages available
  • Vegan dining optionsVegan dining options
  • Smoke-free propertySmoke-free property
  • At least 80% lighting from LEDsAt least 80% lighting from LEDs
  • Vegetarian dining optionsVegetarian dining options
  • At least 80% organic foodAt least 80% organic food
Guest ServicesGuest Services
  • KitchenetteKitchenette
  • Laundry facilitiesLaundry facilities
  • Outdoor poolOutdoor pool
  • MicrowaveMicrowave
  • Soundproofed roomsSoundproofed rooms
  • RefrigeratorRefrigerator
  • Laundry facilitiesLaundry facilities
  • Tour/ticket assistanceTour/ticket assistance
  • Change of bedsheets (on request)Change of bedsheets (on request)
  • Front desk (limited hours)Front desk (limited hours)
  • Multilingual staffMultilingual staff
  • Daily housekeepingDaily housekeeping
  • Luggage storageLuggage storage
  • Change of towels (on request)Change of towels (on request)
  • Concierge servicesConcierge services
InternetInternet
  • Available in all rooms: Free WiFiAvailable in all rooms: Free WiFi
  • Available in some public areas: Free WiFiAvailable in some public areas: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
OutdoorsOutdoors
  • Rooftop terraceRooftop terrace
  • Pool sun loungersPool sun loungers
  • GardenGarden
  • Outdoor furnitureOutdoor furniture

Policies

Check-in
Check-in
Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available early check-in fee: mxn 400 early check-in subject to availability express check-in available minimum check-in age: 18
Check-out
Check-out
A late check-out fee will be charged check-out before noon contactless check-out available express check-out available late check-out subject to availability
Child Policy
Child Policy
Children 18 and younger are not allowed at this property. all guests older than 18 are welcome.
Payment Policy
Payment Policy
Airport shuttle fee: mxn 3000 per vehicle (one-way, maximum occupancy 5) early check-in fee: mxn 400 (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges long-term renters welcome property registration number 71774021 safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, mobile payments, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Alexis
Mar 10, 2026 04:28:00 AM
Review Score:   4
Summary: This hotel falsely advertised on the Expedia website. As far as their amenities, the hotel does not have a restaurant or breakfast included in your stay. Nor does it have a swim up bar or lounge. They have one permanent person that works the front desk and he only works from 8am-4pm. We wanted to go out at night & it started raining. We weren’t able to order a taxi with the concierge because no one is there after 4pm. They say that you reach them by what’s app, but no one will respond after 4pm. The water constantly kept getting shut off. They don’t use face cloths or wash cloths. You only get one dry towel.
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Room Arrangement

Room InfoFacilities
Suite
Room Size: 725 square feet m2
1 King Bed
Suite

General

Dining table, Hair dryer, Digital TV service, Netflix, Square feet - 725, Number of bedrooms - 1, Laptop-friendly workspace, Square meters - 67.35, Number of living rooms 1, Ping - 20, Separate dining area, Streaming services, Deck or patio, No rollaway/extra beds, Smart TV, Desk, No cribs (infant beds), Separate sitting area, Bed count minimum 1, Bed count maximum 1
Junior Suite Pool
Room Size: 599 square feet m2
1 King Bed
Junior Suite Pool

General

Square feet - 599, Dining table, Number of bedrooms - 1, Laptop-friendly workspace, Number of living rooms 1, Separate dining area, Deck or patio, Location - ground floor, No rollaway/extra beds, Ping - 17, No cribs (infant beds), Separate sitting area, Freezer, Private plunge pool, Bed count minimum 1, Bed count maximum 1, Square meters - 55.65
Deluxe Pool
Room Size: 413 square feet m2
1 Queen Bed
Deluxe Pool

General

Square meters - 38.34, Square feet - 413, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Ping - 12, Laptop-friendly workspace, Private plunge pool, Bed count minimum 1, Bed count maximum 1
Deluxe
Room Size: 413 square feet m2
1 Queen Bed
Deluxe

General

Square meters - 38.34, Square feet - 413, No rollaway/extra beds, Wheelchair-width doorways, Doorway wheelchair width (inches) - 78, Doorway wheelchair width (centimeters) - 200, No cribs (infant beds), Number of bedrooms - 1, Ping - 12, Laptop-friendly workspace, Bed count minimum 1, Bed count maximum 1
Suite Plus Pool
Room Size: 725 square feet m2
1 King Bed
Suite Plus Pool

General

Dining table, Hair dryer, Digital TV service, Netflix, Square feet - 725, Number of bedrooms - 1, Room and bed type depend on availability check-in, Laptop-friendly workspace, Location - top floor, Square meters - 67.35, Number of living rooms 1, Ping - 20, Separate dining area, Streaming services, Furnished balcony or patio, No rollaway/extra beds, Smart TV, No cribs (infant beds), Separate sitting area, Private plunge pool, Bed count minimum 1, Bed count maximum 1
Deluxe Plus
Room Size: 413 square feet m2
2 Queen Beds
Deluxe Plus

General

Square meters - 38.34, Square feet - 413, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Ping - 12, Separate sitting area, Balcony, Bed count minimum 2, City view, Bed count maximum 2

FAQ's

Is this Eterna Tulum pet-friendly for guests? 

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Eterna Tulum have a swimming pool? 

Yes, this Eterna Tulum has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Eterna Tulum? 

Best-rates for the Eterna Tulum starts from $46 per night with includes Air Conditioner, Pool, View, Ocean View, Balcony/Terrace, Transportation/Shuttle, Security/Safety, Bedding/Linens, Bar, Guest Services, Internet, Kitchen, Laundry with all other facilities. Hotala matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Eterna Tulum a family-friendly place to stay? 

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Eterna Tulum wheelchair accessible or offer services for disabled guests? 

Based on the information received from our partner, the Eterna Tulum has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Eterna Tulum? 

Based on the information reported by the owner or manager, the Eterna Tulum indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Eterna Tulum? 

Based on the information reported by the owner or manager, details for the cancellation policy for the Eterna Tulum are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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